Customer Experience Manager

Five Below•Athens, GA

12d

About The Position

The Customer Experience Manager leads customer service and front-end operations at an assigned Five Below store. The role ensures crew members deliver the B.E.S.T. customer service experience and that customers receive fast, friendly checkouts. The manager helps the store meet customer service score goals, maintains front-end merchandising and equipment, and keeps the store clean, recovered, and ready for customers. They also support store leadership and may perform Store Manager duties in the Store Manager’s absence. This is an hourly position starting at $15.00. The job description is not all-inclusive; additional responsibilities may be assigned by the Store Manager according to store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; move across the sales floor and to and from the stock room; and communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and ensure guests have a fast, friendly checkout.
Lead the assigned store toward customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained, including on applicable services.
Complete opening and closing procedures; maintain store cleanliness and recovery; and keep the store ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.