Customer Experience Manager

Five Below•West Nyack, NY

11d•Onsite

About The Position

The Customer Experience Manager leads customer service and front-end operations in an assigned Five Below store. The role ensures crew members deliver the B.E.S.T. customer service experience and that guests receive fast, friendly checkout. The manager leads the store toward customer service score goals set by the District Manager and maintains front-end merchandising and equipment according to brand standards. The position also supports store operations, including opening and closing procedures, cleanliness, recovery, and readiness for customers. The Customer Experience Manager performs Store Manager duties in the Store Manager’s absence and partners with store leadership on recruiting, training, coaching, development, supervision, and merchandising. The role is hourly, with a starting pay of $19.00.

Requirements

High school graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move around the sales floor and stock room; and communicate and exchange accurate information with customers, managers, and coworkers.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with a positive experience through personal contact.
Train crew members on the B.E.S.T. customer service experience and ensure guests have a fast, friendly checkout.
Lead the assigned store toward customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets or exceeds brand standards.
Ensure front-end equipment is working and associates are trained on applicable services.
Perform opening and closing procedures; maintain store cleanliness, recovery, and customer readiness.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.