Project Manager

Quad Med Medical Clinic•Flower Mound, TX

26d

About The Position

The Project Manager, Client Services, is responsible for successfully managing individual client relationships and projects on behalf of the client and Quad. The role serves as the primary day-to-day client contact, develops an in-depth understanding of client business objectives, and manages project execution to achieve marketing goals. The Project Manager coordinates work across internal business units, oversees schedules, tasks, budgets, quality, and service performance, and keeps management informed of issues that could affect client relationships. The position also identifies opportunities for continued growth and for educating clients about Quad’s services.

Requirements

Bachelor’s degree in advertising, communication, marketing, or a related field.
At least 2 years of experience, including experience in retail marketing, a corporate marketing department, and an advertising agency.
Strong background in project management concepts, methodologies, and tools.
Strong organizational skills and attention to detail.
Ability to inform staff about project objectives.
Understanding of marketing strategy, creative, photography and videography, print production, media, and digital.
Knowledge of customer service, sales, retail structure and operations, account service and sales management, and best practices; ability to communicate and implement them.
Ability to respond quickly and effectively to client needs and issues.
Strong written and verbal communication and interpersonal skills, including the ability to communicate issues to clients, associates, and management.
Ability to develop relationships with clients’ low- and mid-level management.
Ability to manage task execution in support of clients’ marketing goals.
Ability to foster teamwork and cooperation within the Client Services team.
Ability to set and prioritize goals and achieve them on schedule.
Analytical approach to problem solving and ability to act on own initiative.
Ability to manage multiple issues and functions, prioritizing and addressing them rapidly.
Flexibility to adjust to changing requirements and schedules.
Willingness to take direction from superiors and seek suggestions from peers and employees.
Ability to build and maintain positive relationships and collaborate with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint, and Outlook.
Willingness to travel as required, including temporary out-of-town assignments.
Basic understanding of remote connectivity for communicating with Quad headquarters.

Responsibilities

Serve as the primary day-to-day contact with clients and build relationships with clients’ low- and mid-level management.
Develop and maintain an in-depth understanding of clients’ business objectives.
Develop and manage project timelines and task lists.
Identify opportunities for continued growth and suggest opportunities to the Director of Client Services to educate clients about Quad’s services, directly or through the Client Services team.
Manage execution of tasks to achieve clients’ marketing goals and coordinate work across internal business units.
Manage multiple complex projects, meet tight deadlines, and work within established budgets.
Attend regular planning meetings and provide detailed written confirmation or reports.
Identify process challenges and work with internal leadership to solve them.
Help ensure client satisfaction with Client Services team performance and service levels.
Keep management informed of events or issues that could affect client relationships.
Ensure the team follows established processes and procedures for timely and accurate service delivery; escalate issues to management when necessary.
Evaluate and monitor the quality and performance of services provided to clients.
Promote positivity, teamwork, cooperation, and Quad’s culture and values in interactions with others.