Project Manager, Information Technology Services

UT Southwestern Medical Center•Dallas, TX

About The Position

The Project Manager leads assigned business administration systems portfolio projects from initiation through planning, execution, implementation, and closeout. The role leads complex ERP implementations, upgrades, integrations, and enhancements through go-live and stabilization, partnering with ERP functional teams, IT, vendors, business leaders, sponsors, and functional leaders to achieve project outcomes. The Project Manager develops and maintains project scope, schedules, milestones, resource plans, and budget tracking; coordinates technical workstreams such as integrations, data conversion, security, testing, user acceptance testing, cutover, and production readiness; and manages risks, issues, and change requests. The position also maintains project records and status reporting in ServiceNow in support of PPMO governance and phase gate reviews, coordinates business readiness and transition to operational support, documents lessons learned, and mentors other project managers. The position requires a bachelor's degree plus at least three years managing a medium-size IT project, or a high school diploma or equivalent plus at least seven years managing medium- to large-scale IT projects. A bachelor's degree and five to seven years of relevant project management experience are preferred. A PMP or comparable project management certification is identified as part of the ideal candidate profile, along with experience using enterprise platforms and waterfall, Agile, or hybrid methodologies. The role requires strong organization and prioritization, demonstrated IT skills, advanced written and verbal communication, analytical and problem-solving skills, and familiarity with project management software. It is security-sensitive and involves an indoor office setting; talking is listed as a physical requirement. Salary is commensurate with education, skills, and relevant experience.

Requirements

Bachelor's degree and at least 3 years managing a medium-size information technology-related project; or high school diploma or equivalent and at least 7 years managing medium- to large-scale information technology-related projects.
Ability to prioritize and organize work to meet deadlines.
Demonstrated information technology ability and skills.
Advanced written and verbal communication skills.
Strong analytical and problem-solving skills.
Strong familiarity with project management software such as Microsoft Project or Planview.

Nice To Haves

PMP or comparable project management certification.
Experience with ERP platforms such as PeopleSoft, Workday, Oracle Cloud, SAP, or UKG, or with CRM, ServiceNow, or similar enterprise solutions.
Experience with waterfall, Agile, or hybrid delivery methodologies.
Bachelor's degree and 5 to 7 years managing medium- to large-scale information technology-related projects.

Responsibilities

Lead assigned business administration systems portfolio projects through initiation, planning, execution, implementation, and closeout.
Lead complex ERP implementations, upgrades, integrations, and enhancements through go-live and stabilization.
Coordinate with ERP functional teams, IT, vendors, business leaders, sponsors, and functional leaders.
Develop and maintain project scope, schedules, milestones, resource plans, and budget tracking.
Coordinate business stakeholders and technical workstreams, including integrations, data conversion, security, testing, UAT, cutover, and production readiness.
Manage project risks, issues, and change requests, escalating decisions and delivery concerns to appropriate leadership.
Maintain accurate project records and status reporting in ServiceNow and support PPMO governance requirements and phase gate reviews.
Coordinate testing, business readiness, implementation, and transition to operational support.
Document lessons learned and mentor other project managers.
Determine and document project life-cycle phases, milestones, inputs, tools, techniques, and outputs.
Document requirements, scope, objectives, goals, milestones, benefits, deliverables, resources, systems, constraints, performance standards, risks, and success criteria.
Define and document project roles, responsibilities, and accountabilities.
Define quality standards and processes for meeting commitments at project checkpoints and support continuous improvement.
Establish project boundaries, goals, and objectives aligned with the sponsor's business case.
Create detailed schedules, sequence activities or mediate sprints, and identify durations and resource requirements.
Evaluate personnel needs and establish a basis for project team selection, training, or recruitment.
Define the frequency of project status and progress reports.
Develop and apply risk management plans, establish team performance requirements, and perform project health checks.
Track and analyze variances in schedule, cost, scope, and risks against project baselines.
Manage stakeholder and sponsor tradeoffs and corrective actions when project variances occur.
Establish processes to identify issues, assign resources to resolve them, and escalate unresolved issues.
Establish processes and criteria to request, document, and approve or reject changes during project execution.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
100% coverage for preventive healthcare with no copay.
Paid Time Off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Wage and merit increases.