Project Manager - Information Technology

Temple Texas•Temple, TX

About The Position

The Project Manager works under the general supervision of the Lead to configure, implement, maintain, support, and improve processes for various software systems and departments. The role supports departments from implementation through day-to-day activities, including documenting processes and processing change requests. It coordinates execution of project plans and serves as a liaison between vendors and departments. The position conducts business and data analysis, manages project tasks and risks, supports and troubleshoots software systems, and helps implement applications, patches, and upgrades. It also provides customer support, training, and education; maintains system performance and security; and assists with hardware and software planning and acquisition.

Requirements

Combination of education and experience equivalent to a bachelor’s degree in Computer Science, Project Management, or a related field.
Three years of experience in law enforcement software support, application configuration, business analysis, project management, or a related field.
Able to pass an extensive criminal background check and polygraph when supporting public safety departments.
Valid driver’s license.
CJIS Certification.

Nice To Haves

Program/Project Manager-related certification.

Responsibilities

Conduct detailed business analysis of processes for business units.
Identify project risks, assumptions, issues, and decisions, and maintain associated records.
Manage and address project tasks for the project team; identify risks to timelines and facilitate communication to ensure tasks are completed on time.
Research and resolve system issues related to software.
Conduct business process reviews to improve functional programs and business processes.
Perform detailed data analysis and maintain data and interfaces in SQL databases.
Develop reports, design forms and interfaces, and maintain associated documentation.
Implement strategies for gathering, reviewing, and analyzing data requirements.
Assist with implementing applications, patches, and upgrades.
Perform and document data-preparation procedures, including data cleaning, standardization, and analysis.
Import, transform, or validate data to support operational decision-making.
Provide customer support, training, and education.
Serve as a liaison for other agencies to identify needs, determine sources of problems, and provide information on product use.
Monitor system performance and provide security measures, troubleshooting, and maintenance.
Assist with planning, design, research, and acquisition of new or upgraded hardware and software systems.
Recommend hardware and software acquisitions and modifications.
Follow City policies, procedures, and safety guidelines.
Perform other duties as assigned.