Information Technology Project Manager

TTEC • Dearborn, MI

5d • Remote

About The Position

Percepta is seeking a remote IT Project Manager to independently plan, execute, and evaluate the information technology elements of moderate and complex initiatives from initiation through closure. The role follows established technology management methodology and standards, uses a high level of independent decision-making, and is responsible for delivering technical projects on time, within scope, and to high-quality standards. Initiatives may involve service excellence, automation, process improvement, software implementations and development, data networks, telephony, CRM, internal IT, and client-based technology.

The IT Project Manager provides technical leadership across the project lifecycle, from pre-sales requirements analysis and solution design through testing, deployment, and post-launch support. The role coordinates internal teams, clients, vendors, and global project stakeholders; manages risks, quality, schedules, project documentation, and communication; and supports continuous improvement. The position may also support non-IT and other strategic initiatives. Occasional travel and occasional weekend or outside-core-hours work may be required for deployments and other global initiatives. Core hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5 to 8 years of experience managing enterprise-wide software development, infrastructure, and/or call center implementations.
• Collaborative team-work skills.
• Demonstrated decision-making and leadership skills in managing global teams.
• Strong understanding of software development lifecycle (SDLC) methodologies.
• Experience managing virtual global team members supporting a 24x7 environment.
• Efficient time-management skills.
• Exceptional communication and interpersonal skills, including the ability to communicate effectively with technical and non-technical stakeholders.
• Flexible schedule to manage global and regional technology initiatives as required.
• Ability to manage changing requirements, parallel technology projects, and aggressive schedules; flexibility, multitasking, and adaptability to changes in technical and business environments.
• Strong problem-solving and decision-making abilities with attention to detail.
• Ability to elicit cooperation from senior management, clients, and other departments.
• Leadership and team-management skills, including the ability to motivate and inspire cross-functional teams.
• Ability to uphold confidential and sensitive information.

Nice To Haves

• Project management certification such as PMP, Agile, or Scrum.
• ITIL certification.
• 3 to 5 years of experience with call center operations and associated technologies.

Responsibilities

• Provide technical leadership throughout the project lifecycle, including requirements analysis, solution design and development, testing, deployment, and post-launch support.
• Manage IT deliverables for internal initiatives and call center program launches from initiation through delivery.
• Identify project risks, assess potential impacts, and proactively develop mitigation strategies.
• Assist in developing and managing processes and procedures for product development, process automation, IT auditing, and portfolio management.
• Evaluate project management processes and methodologies, identify improvement opportunities, and implement best practices.
• Assist with implementing and enforcing quality assurance processes for project deliverables.
• Coordinate with third-party vendors, internal departments, and clients on project plans and metrics reporting.
• Prepare and present project status reports and progress updates; maintain project plans and other required documentation.
• Communicate technology status, issues, conflicts, and operating barriers, with recommendations, to technical and business stakeholders.
• Coordinate and assist in creating test strategies, test plans, and test cases for internal IT projects and client launches.
• Maintain change requests, customer acceptance or approval, and related documentation throughout the project lifecycle.
• Assist the Global Service Desk with incident management and issue resolution as required.
• Conduct post-technology reviews and provide improvement feedback to internal departments, clients, and senior management.
• Coordinate with GPMO Project Managers on enterprise projects by providing technical leadership and managing technical deliverables.
• Ensure adherence to company standards and policies.
• Support non-IT and other strategic initiatives as required.
• Proactively manage professional development and complete an Individual Development Plan (IDP).

Benefits

• Base compensation plus annual incentive plan (the posting states “10%25 Annual Incentive Plan”).
• Health, dental, vision, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k).
• Vacation and sick time, plus paid holidays.
• Tuition reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior