Project Manager Information Technology

Hospital for Special Surgery•New York, NY

7d•$88,500 - $134,750

About The Position

The Project Manager is responsible for end-to-end delivery of large-scale healthcare technology projects associated with new construction, facility activations, renovations, practice expansions, relocations, physician onboarding, and enterprise technology initiatives. The role oversees planning, budgeting, procurement, supply chain management, infrastructure deployment, application readiness, operational readiness, go-live activation, and stabilization support. The Project Manager coordinates deployment of physical technology infrastructure, end-user computing devices, network and telecommunications systems, audiovisual systems, security technologies, and clinical applications. The role also oversees implementation and activation of electronic medical record (EMR) and clinical systems, keeping operational, technical, and application workstreams synchronized throughout the project lifecycle. As the primary point of accountability among Information Technology, Clinical Operations, Facilities, Design & Construction, Finance, vendors, application teams, and executive leadership, the Project Manager ensures technology and operational readiness milestones are achieved. The position is part of the IT Portfolio Office and reports to the Director of Strategic Growth.

Requirements

Bachelor’s degree from a four-year institution; preferred majors include computer science, business, or healthcare.
At least 5 years of experience working as a Project, Program, or Portfolio Manager in a high-intensity environment.
Demonstrated ability to manage and work effectively in a team, navigate complex governance structures, remove roadblocks, and adapt to a changing healthcare environment with competing priorities.
Comfort with strategic planning and capital planning, procurement, risk management, conflict resolution, and change management.
Experience in healthcare construction, ambulatory center activations, facility relocations, and/or renovations.
Expertise in EMR implementations and associated activities.
Excellent interpersonal, oral, and written communication skills; collaborative, assertive, strategic, and tactful.
Advanced knowledge of Microsoft suite of products.
Willingness to work a flexible schedule according to business requirements.

Nice To Haves

Healthcare and Epic experience.
Expertise with project management software such as Jira, Monday.com, or Smartsheet.
Working knowledge of Lean/Agile practices.
Epic implementation or activation experience directly supporting Operational Dress Rehearsals (ODRs), Technical Dress Rehearsals (TDRs), Facility Activations, Occupancy Readiness Assessments, Command Center Operations, and Ambulatory Practice Openings.
PMP, PgMP, PfMP, PMI-ACP, DASSM, CSM, or SAFe Agilist certification.
Experience with OKRs.

Responsibilities

Manage end-to-end delivery of multiple large-scale healthcare technology projects, including new construction, facility activations, renovations, relocations, practice expansions, physician onboarding, and enterprise technology initiatives.
Serve as the primary interface among IT, Informatics, Operations, clinical and application teams, Facilities, Design & Construction, Finance, vendors, and executive leadership.
Coordinate with the Enterprise PMO on cross-portfolio objectives and advise hospital leaders.
Create and maintain project tools and processes, including project plans, issue and enhancement trackers, training companions, agenda templates, executive engagement and escalation processes, and change management materials.
Develop and maintain project management training and consultative services for the department.
Understand design documents, construction drawings, technology standards, and infrastructure requirements to inform project plans.
Develop and manage capital and operating budgets, tracking expenditures, purchase orders, contracts, invoices, and change orders.
Coordinate procurement of infrastructure, telecommunications, end-user devices, audiovisual systems, clinical technologies, and software.
Facilitate project scope and resource requirements, project charters, and lessons-learned documentation.
Define and track project tasks, milestones, deliverables, deadlines, and team accountability across software and integrations, hardware, network infrastructure, and telecommunications.
Oversee conversion of provider schedules and appointment templates, and support patient access workflows for new locations and operational transitions.
Partner with clinical, operational, training, and application teams to support workflow readiness and adoption.
Coordinate research, meeting scheduling and facilitation, note-taking, follow-up, and general team coordination.
Own project issues and resolution delivery; track risks and issues using appropriate tools.
Monitor projects and regularly report status to stakeholder groups.
Validate standardized deployments against stakeholder expectations and facilitate signoff on final deployment plans, including necessary revisions for related groups.
Coordinate structured cabling, MDF/IDF buildout, technology room readiness, and infrastructure commissioning.
Lead testing events and operational and technical signoff, including unit, integrated, device, technical, and workflow dress rehearsals.
Oversee appointment conversion and cutover planning, and support communications about application-specific steps for facility activations and moves.
Coordinate technology staging, imaging, asset management, deployment, installation, and production cutover.
Manage command center planning, onsite support, issue escalation, go-live staffing and coverage, and stabilization.
Develop and ensure completion of technology, operational, and clinical readiness checkpoints before activation.
Research methods to enhance performance and track project interventions with positive outcomes.
Complete project assessments and develop improved organizational processes, including owning technology standards documentation development and maintenance.