Project Manager - Website Modernization Project Lead (Onsite)

Serigor•Jackson, MS

1d•Onsite

About The Position

The Project Manager will serve as the primary day-to-day execution lead for a Drupal-based website redesign and rebuild, working directly with Tyler Technologies and DOM program area stakeholders. The role will drive content strategy, information architecture, editorial direction, content migration, quality assurance, user acceptance testing, and pre- and post-launch readiness. The position will lead ADA Title II compliance efforts, working with DOM Legal and Compliance stakeholders to ensure deliverables meet at least WCAG 2.1 AA standards. It will coordinate accessibility remediation with Tyler Technologies, Smartsheet resources, and internal DOM stakeholders, document compliance activities, and report status to project leadership. The Project Manager will design a sustainable web governance framework for DOM, including content request workflows, approvals, and ongoing maintenance responsibilities. The role will develop SOPs, training materials, and process documentation, coordinate technical workflow components with iTech, and lead change management to support staff adoption after launch. The role will engage leaders and staff across DOM program areas to gather requirements, facilitate content reviews and approvals, translate program needs into actionable guidance for the vendor, and lead working sessions and workshops. It will provide written weekly status updates as requested, maintain project documentation and content inventories, and promptly flag and collaboratively address risks, issues, and blockers. The position is onsite in Jackson, Mississippi, with in-person meetings and working sessions as required by the project schedule.

Requirements

Demonstrated experience leading or serving in a significant execution role on large-scale website redesign or redevelopment projects involving 100 or more pages and multiple stakeholder groups.
Experience across multiple full development lifecycles, from planning through production launch.
Experience leading public-sector or government website redesign projects involving substantial content libraries.
Experience working directly with external technology vendors and professional services firms to drive delivery.
Hands-on experience with website implementations, migrations, or redevelopment projects.
Working knowledge of ADA Title II and WCAG accessibility standards as applied to web content and design.
Experience developing or implementing web governance frameworks, content workflows, or digital change management processes.
Strong stakeholder engagement, facilitation, written communication, and organizational skills.
Ability to attend in-person meetings and working sessions in Jackson, Mississippi, as required by the project schedule.

Nice To Haves

Experience supporting Medicaid agencies, state health departments, healthcare organizations, or human services programs.
Experience supporting state government digital modernization or digital transformation initiatives.
Familiarity with Smartsheet forms, workflows, or automation; forms modernization is handled by a dedicated Smartsheet resource.
Experience coordinating enterprise content migration projects.
Experience coordinating activities across multiple departments, business units, or government agencies.
Ability to work independently, hold others accountable, and maintain project momentum in complex organizational environments.
Accessibility certifications (CPACC or WAS), project management certifications (PMP, PMI-ACP, CSM, or CBAP), or equivalent demonstrated experience.
Experience with Tyler Technologies web products or comparable content management platforms.
Experience leading public-sector or government website redesign projects involving substantial content libraries, with 200 or more pages preferred.
Initiative and effectiveness with minimal oversight.
Comfort navigating complex government organizations and working across hierarchical levels.
Ability to hold stakeholders accountable in a collegial, professional manner.
Results-driven approach, bias toward action, and a track record of driving initiatives to completion.
Adaptability and comfort with ambiguity, particularly in the early phases of a new initiative.

Responsibilities

Lead day-to-day execution of the Drupal-based website redesign and rebuild in coordination with Tyler Technologies.
Drive content strategy, information architecture decisions, and editorial direction with DOM program area stakeholders and the control board.
Plan and execute content migration, including auditing existing content, coordinating with content owners, and managing migration workflows.
Oversee quality assurance, execute user acceptance testing, and coordinate pre- and post-launch readiness activities.
Lead ADA Title II compliance efforts and ensure deliverables meet WCAG 2.1 AA standards at minimum.
Coordinate accessibility remediation with Tyler Technologies, Smartsheet resources, and internal DOM stakeholders; document compliance activities and communicate status.
Design and implement a sustainable web governance framework, including content request workflows, approval processes, and roles and responsibilities for ongoing site maintenance.
Develop SOPs, training materials, and process documentation to support the governance model after launch.
Coordinate with iTech resources on technical workflow components of the change management system.
Lead change management activities to support staff adoption of new web processes and tools after launch.
Gather content requirements from DOM program areas, facilitate reviews, and drive timely approvals alongside the DOM Project Manager.
Translate program area needs into actionable guidance for Tyler Technologies.
Facilitate working sessions, content workshops, and review meetings with program area representatives.
Provide weekly written status updates to the DOM Project Manager, executive sponsors, and Design/Control Board as requested.
Maintain project documentation, decision logs, and content inventories alongside the DOM Project Manager.
Flag risks, issues, and blockers promptly and work collaboratively to resolve them alongside the DOM Project Manager.