SITEC - Project Manager - Camp H.M. Smith, HI
About The Position
Peraton is hiring a Project Manager for the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance Task Order. Located at Camp H.M. Smith, the role leads a combined team of technical specialists delivering services to end users in support of SOCPAC. The Project Manager synchronizes NetOps, campus networks, and Unified Communications teams across multiple network classifications, mentors and supervises technical specialists, and serves as a customer touchpoint for end-user needs. The role works with the current operations team to meet SLA-defined performance measures by resolving problems and fulfilling approved service requests. The position supports USSOCOM, its component commands, Theater Special Operations Commands, and deployed forces with network operations and infrastructure maintenance, end-user and common-device support, configuration, change, license and asset management, training, and Install, Move, Add, Change services. Operations support users around the globe 24x7x365.
Requirements
- At least 10 years of experience.
- DoD TS/SCI clearance.
- DoD 8570.01-M IAT II certification.
- Documented experience in Service Desk and/or Current Operations.
- Experience managing teams of up to 15 employees with a broad range of technical skills.
- Experience supporting VIP users and senior leaders with demanding expectations.
- DoW 8140 Work Role Code 802 - IT Project Manager - Intermediate level or higher.
- Proven experience developing standardized operational procedure documentation.
Responsibilities
- Manage and oversee daily operations across assigned teams.
- Manage resources and workforce across daily operations and participate in customer-sponsored projects as required.
- Ensure service requests are assigned and resolved or fulfilled according to priority and SLA.
- Coordinate assigned teams with escalated work centers to enable collaborative problem-solving.
- Recommend training and professional development for team members.
- Develop and implement a cross-training program to improve team depth in assigned functional areas.
- Build working relationships with senior leader end users and help communicate their requirements to the J6.
- Develop and continuously improve a catalog of Standard Operating Procedures for common tasks.
- Reallocate resources to meet changing needs and surges in effort, including project support.
- Assess and recommend improvements to tools and applications used for troubleshooting, collaboration, remote support, and problem-solving.
- Advocate for and lead continuous improvement in customer support processes, technologies, standards, and communication.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short- and long-term disability
- Employee Assistance Program (EAP)
- Parental leave
- 401(k)
- Paid time off for vacation
- Company-paid holidays
- Potential eligibility for overtime, shift differential, and a discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
