SITEC - Project Manager - Camp H.M. Smith, HI

Peraton • Camp H.M. Smith, HI

1d • Onsite

About The Position

Peraton is hiring a Project Manager for the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance Task Order at Camp H.M. Smith, Hawaii. The contract provides USSOCOM, its Component Commands, Theater Special Operations Commands, and deployed forces with operations and maintenance services, including network operations, systems and network infrastructure support, end-user and common-device support, configuration and asset management, training, and Install, Move, Add, Change services.

The Project Manager leads a combined team of technicians delivering services to end users in support of SOCPAC. The role synchronizes NetOps, campus network, and Unified Communications teams across the SIE’s network classifications. It provides immediate supervision, mentorship, and guidance to technical specialists, and serves as a point of contact for SOCPAC customer needs. In coordination with the current operations team, the Project Manager ensures SLA performance measures are met by resolving problems quickly and fulfilling approved service requests.

Requirements

• At least 10 years of experience.
• DoD TS/SCI clearance.
• DoD 8570.01-M IAT II certification.
• Documented experience in Service Desk and/or Current Operations.
• Experience managing teams of up to 15 employees with broad technical skillsets.
• Experience supporting VIP users and senior leaders with demanding expectations.
• Must meet DoW 8140 Work Role Code 802 — IT Project Manager — Intermediate level or higher.
• Proven experience developing standardized operational procedure documentation.

Responsibilities

• Manage and oversee daily operations across assigned teams.
• Manage resources and workforce for daily operations and participate in customer-sponsored projects as required.
• Ensure service requests are assigned and resolved or fulfilled according to priority and SLA.
• Coordinate between assigned teams and escalated work centers to support collaborative problem-solving.
• Recommend training and professional development for team members.
• Develop and implement a cross-training program to improve functional-area depth.
• Develop working relationships with senior leader end users and help communicate their requirements to the J6.
• Develop and continuously improve standard operating procedure documentation for common tasks and encourage its use.
• Reallocate resources to address changing needs and surges, including providing support to project efforts.
• Assess and recommend improvements to team toolsets, including tools and applications for troubleshooting, collaboration, remote support, and problem-solving.
• Advocate for and lead continuous improvement in customer support processes, technologies, standards, and communications.
• Mentor and guide technical specialists and serve as their immediate supervisor.
• Synchronize the efforts of NetOps, campus network, and Unified Communications teams.
• Work with the current operations team to meet SLA performance measures by solving problems and fulfilling approved customer service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays
• Potential overtime, shift differential, and discretionary bonus, depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed