Project Management - Project Manager

Accerta • Toronto, ON

20h • CA$85,000 - CA$105,000 • Hybrid

About The Position

The Project Manager is responsible for leading and delivering strategic projects and initiatives that support Accerta's business objectives and service commitments. This includes planning, coordinating, and implementing a range of operational, business, technology, and client-focused initiatives, such as program enhancements, process improvements, service delivery modernization, operational efficiency initiatives, system and workflow changes, organizational transformation projects, and the implementation of new products, services, or business capabilities. The Project Manager will work closely with internal and external stakeholders to ensure projects are delivered on time, within scope, and aligned with organizational priorities, while also managing ongoing operational improvement initiatives and supporting continuous improvement across the organization.

Requirements

• Bachelor’s Degree and/or PMP certification is required.
• 3 to 5 years progressive experience as a Project Manager or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements).
• Proficiency with Microsoft Suite such as MS Project, SharePoint, Word, Excel, Power Point and Visio.
• Proficiency using technology tools such as SQL, DevOps, Balsamiq, Figma, ClickUp and JIRA.
• Ability to apply frameworks and methodologies such as Agile and Scrum throughout a project’s lifecycle.
• Planning, organizing, and executing multiple concurrent projects of medium to high complexity, delivering them within specified timeframes and budgets.
• Familiarity with project management applications and collaboration tools.
• Excellent problem solving, presentations and interpersonal communication skills.
• Must be extremely detail-oriented with respect to documentation and communication.
• Coordinating with internal and external stakeholders i.e. clients, vendors, consultants, external partners and team members to set expectations, deliverables and objectives.
• Demonstrated ability to manage projects within complex stakeholder environments where public interest, client experience, operational effectiveness and business objectives must be balanced.

Nice To Haves

• Preferred to have Scrum or any agile certification.
• Experience in project management in the public, insurance, or health sector is an asset.

Responsibilities

• Leading cross-functional projects from initiation through closure, ensuring successful delivery within scope, schedule, budget and quality objectives.
• Driving project execution, managing risks and dependencies, facilitating stakeholder engagement, and providing timely reporting to leadership, ensuring projects align with Accerta’s strategic and operational objectives.
• Leading the planning, execution, monitoring and closure of multiple concurrent projects, along with being responsible for requirements gathering and documentation, creation of test plans and execution of end-to-end testing cycle, updating system and process documentation, project-related communications/ training and transitioning knowledge when the project is complete.
• In partnership with the project sponsor, creating a project charter that defines objectives, a baseline scope, schedule and budget; supporting the development of business case documentation; developing measures of success; risks and assumptions; and resource requirements.
• Ensuring project outcomes align with approved business requirements and strategic priorities.
• Adhering to Accerta PMO methodologies, standards and governance frameworks ensuring each project is channeled through the intake process, developing and maintaining a tracking schedule and prioritizing multiple projects underway to ensure critical milestones remain on track.
• Tracking project performance metrics and providing visibility into schedule, budget, risks and outcomes.
• Proactively identifying and managing project risks, issues, assumptions and dependencies, escalating critical risks and decisions through appropriate governance channels. Developing and executing mitigation and contingency plans.
• Leading the identification, analysis, and resolution of project issues using structured problem-solving methodologies and root cause analysis techniques.
• Accountable for weekly project health reporting during PMO Portfolio Review meetings with Senior Leadership Team (SLT), providing accurate and timely updates on project status, including scope, schedule, budget, risks, issues, dependencies, resource constraints and key milestones.
• Supporting SOW management, contract deliverables and project-related procurement activities.
• Supporting change management activities related to internal and external project implementations.
• Promoting PMO best practices, standards and continuous improvement initiatives.
• Ability to summarize and document lessons learned and complete steps for closing projects.
• Ensuring project planning, decision-making and delivery activities reflect Accerta's values as a certified B Corporation and social enterprise, balancing operational efficiency, stakeholder experience, accessibility, quality, compliance and responsible stewardship of public resources.
• Other duties, as assigned.

Benefits

• Group Benefits: Contract employee plan coverage begins on the employee's first day.
• Growth Opportunities: In a company that promotes from within.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level