Project Manager

Kofile Inc.•Dallas, TX

13d

About The Position

The Project Manager (PM) serves as the primary owner and customer point of contact for assigned accounts throughout the Service Delivery lifecycle. This role is responsible for coordinating resources, managing schedules, facilitating communication, and maintaining project governance. The PM ensures customer requirements are documented and approved and drives successful project delivery from contract transition through final invoicing and closeout. You will work closely with internal teams, external partners, and customers to ensure projects are delivered on time, within scope, and in alignment with quality expectations. This role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Bachelor’s degree in business, communications, or a related field
2–4 years of project management experience or equivalent combination of education and experience
Experience working in cross-functional environments and managing multiple priorities
Experience defining and documenting detailed requirements and technical specifications for preservation, imaging, indexing, microfilm, and digital platforms
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Excel formulas and tracking tools preferred
Strong communication, problem-solving, and organizational skills
Ability to manage tasks independently while working collaboratively across teams
Adaptability in a fast-paced, changing environment

Nice To Haves

PMP or CAPM certification
Experience with Kofax, Quickbase, Microsoft Project
Experience with ERP systems, particularly NetSuite
Experience in document management, production, or digital services environments
Knowledge of process improvement or Lean methodologies a plus

Responsibilities

Serve as the primary point of contact for assigned customers from project initiation through closeout.
Facilitate customer kickoff meetings, requirements sessions, status calls, and project reviews.
Maintain proactive communication with customers and stakeholders regarding project status, risks, dependencies, and milestones.
Create and maintain project specifications, schedules, risks, issues, and action items.
Maintain project records and documentation within QuickBase.
Ensure all project deliverables adhere to Service Delivery standards and procedures.
Coordinate resources and ensure alignment across teams and departments.
Track project milestones, identify risks, and escalate issues as needed.
Assist in preparing reports, documentation, and updates for stakeholders.
Obtain customer approval of specifications, schedules, and production samples.
Support budgeting and resource planning activities.
Collaborate with cross-functional teams to meet deliverables and client expectations.
Help maintain project documentation, project database, invoicing accuracy, change order records, and create and maintain project requirements/specifications.
Provide general project support and contribute to the continuous improvement of project processes.
Own cross-functional leadership across Operations, Logistics, Intake, Order Management, TPMs, Sales, and Finance.
Support change order management and scope validation.
Assist with volume reconciliation, invoicing preparation, and closeout activities.