Project Manager

Creative Realities • Louisville, KY

10d • Hybrid

About The Position

Creative Realities, Inc. is seeking a Project Manager experienced in the A/V installation, Digital Signage, or construction industries to manage multiple digital solution installations for clients. This role is the primary project management lead responsible for guiding multiple AV Install projects through Installation Planning and Execution phases, ensuring a predictable experience for both employees and clients. The position involves working closely with a Program Manager to forecast and plan installations for assigned customers, often as part of a rollout of projects with similar scopes of work.

Requirements

• 7+ years installation project related experience
• Experienced user of software CRM tools.
• Proficient with Microsoft Office applications.
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self-motivated, achievement-oriented with superior planning and time management skills.
• Excellent written communication and presentation skills.
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority.
• Positive attitude; willingness and initiative to learn.
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities.
• Must be able to handle multiple projects at once.

Nice To Haves

• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred.
• Bachelor’s Degree preferred.
• AVIXA CTS and/or Digital Signage Federation certification desired.

Responsibilities

• Responsible for planning, facilitating, and administering the installation projects assigned.
• Coordinate internal resources and installation sub-contractors to ensure proper and effective deployment of all solution elements.
• Serve as the first level of technical escalation for installation issues for the assigned program team.
• Assist install managers with more complex installations.
• Identify, assess, and communicate with all stakeholders.
• Manage the triple constraints on any given project: Schedule, Cost, and Quality.
• Manage overall project timelines and milestones by working with cross-functional teams, considering budget, schedule, and quality.
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met.
• Manage/initiate all project billing per the SOW.
• Participate in weekly project reviews with internal teams and clients as required.
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented.
• Collect and maintain all required project artifacts.
• Work with Account Managers to create change orders as required.
• Provide timely and professional client service to ensure client’s expectations and needs are met.
• Review Budget vs. Actuals on all projects weekly to ensure projects are within scope.
• Provide Weekly update to management on install success/fail metrics.

Benefits

• Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances
• Access to participate in company Vision insurance and other voluntary benefit programs
• Eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution
• FSA, DCFSA
• 401(k) program, including company paid match of up to 3% of annual salary
• Paid time off and holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level