Project Manager
About The Position
CSS is transforming clinical trial recruitment through a technology-enabled, performance-driven delivery model focused on measurable outcomes. The Project Manager plans and evaluates project activities to accomplish project objectives and ensures that appropriate recruitment strategies and processes are in place so study volunteers are recruited in a timely manner to meet project and client-specified timelines. The role manages approximately three to five projects at a time, depending on the scope of services, and does not directly supervise or manage personnel. Occasional travel to company meetings and conferences may be needed.
Requirements
- Bachelor's degree (BA) from a four-year college or university.
- Three to five years of related project management experience in patient recruitment and/or recruitment retention.
- Computer skills with database, spreadsheet (Excel), contract management, project management, word processing (Word), email (Outlook), and presentation (PowerPoint) software.
- Experience with EMR/EHR systems.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and priorities.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and professionalism.
- Strong problem-solving and critical-thinking skills.
- Ability to adapt to changing priorities and exercise sound judgment and decision-making.
- Customer-service mindset focused on patient experience, with the ability to build and maintain positive client relationships.
- Ability to follow protocols, SOPs, and regulatory requirements.
- Ability to work in high-pressure or fast-paced environments.
- Project management, management proficiency, process improvement, budget expense tracking, self-development, and planning skills.
- Excellent communication, interpersonal, analytical, executive-function, and organizational skills for collaboration across cross-functional teams.
Nice To Haves
- Experience with full-scope recruitment, from material development through digital advertising campaigns to secondary screening.
- Project Management Professional (PMP) certification.
- Fluency in Spanish.
Responsibilities
- Manage multiple client projects and meet or exceed client deadlines.
- Develop and maintain project plans, timelines, and action plans.
- Communicate project expectations and consult with clients about project challenges.
- Deliver reports, analyze project results, and provide recommendations.
- Maintain project budgets and track and oversee appropriate use of resources.
- Contribute information and recommendations to strategic plans and reviews to achieve operational objectives.
- Implement quality and customer-service standards.
- Proactively identify project delivery risks, prepare mitigation plans, and report and resolve project problems.
- Identify trends and help determine process, scope, or system improvements.
- Support the department and organization's reputation by taking ownership of requests and identifying opportunities to add value.
- Support audit readiness, including participating in audits and internal quality reviews.
- Complete required SOP and company training, including updated training as assigned.
- Maintain required licenses and certifications in current, good standing.
- Travel occasionally to company meetings and conferences as needed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
