Project Manager

Hearst•Tampa, FL

7h•Hybrid

About The Position

The Project Manager will manage a team of personnel assigned to an implementation, upgrade, or similar type of project. Dependent on project size and scope, the Project Manager may be assigned multiple projects to manage. The Project Manager will be accountable for project deliverables, timeline, and budget and the keys to this role include creating and maintaining a project plan, working with managers to estimate work effort and allocate resources, and delivering excellent customer service by building a strong and effective working relationship with the customer(s).

Requirements

Bachelor’s degree in Business Management, Business Administration, related field or commensurate experience - required.
Minimum of 5 years of experience as a project manager in healthcare, healthcare insurance, healthcare consulting, software (SaaS) industry, or relevant technical consulting field – required.
Working knowledge of MS Project – required.
Experienced in project governance, capacity planning, and project budgeting.
Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Proficient technical understanding: ability to demonstrate knowledge of software development life cycle, application design, integration, and hosting technologies.
Excellent verbal, organizational, and written skills.
Experience with practical application of Project Management Institute (PMI) global standards.
Ability to build strong relationships within the department & with internal partners across all areas within the organization.
Professional knowledge of integrations, data, sprint planning, QA preparedness, and agile methodologies.
Ability to work in a challenging, fast-paced environment managing multiple projects simultaneously, while meeting all established deadlines and deliverables with quick turnarounds.
Advanced computer skills required (MS-Word, as well as the applications listed above).
Working effectively as a peer-team leader and independently with limited supervision.
Demonstrating sound critical thinking and decision-making skills.
Ability to verbally deliver presentations to small groups.
Customer service orientation.
Ability to communicate complex problems in an easily understood manner.
Ability to effectively communicate client business needs to technical staff.
Attention to detail in written documents.
Well organized with the ability to prioritize and handle multiple assignments.

Nice To Haves

PMI certification (PMP) - preferred.
Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects – preferred.

Responsibilities

Contributes to PMO organization project strategy and data analytics, adopts best practices for multiple ongoing projects.
Develops, updates, and actively manages a comprehensive project plan, including (but not limited to) tasks, start and end dates, work effort, resource assignments, milestones, and critical path.
Actively leads all facets of a project as its key owner, aspects include but are not limited to: the project planning process, delivery execution stages, and customer engagement.
Accountable for the successful completion of a project’s deliverables using PMO standards and methods to deliver results.
Manages project scope and changes in accordance with change control procedures, actively maintains RAID logs and other critical documentation to ensure that project activities are aligned with the scope of services outlined in the project agreement or services SOW.
Drives collaboration between functional and technical teams (including configuration, data / integrations, configuration, clinical, development, and other SMEs) and customers to achieve milestones and deliverables.
Collaborate with PMO managers and other key members of Professional Services leadership to secure resources for a project.
Serve as a primary point of escalation for both client and internal stakeholders, communicate risks proactively and manage associated expectations to ensure alignment across parties in problem solving.
Coordinates, schedules, and facilitates meetings and onsite activities – ensures that agendas, notes, and action items are captured as well as distributed to relevant stakeholders for awareness and follow through.
Documentation and reporting on all project matters in a timely fashion.
Manages resource bookings, time entry, and other administrative tasks associated with successful billing and workforce planning for assigned projects.
Adopts organizational best practices for process, documentation, use of systems, or any other relevant job functions, as directed by PMO or Professional Services management.
Drafts Statement of Work (SOW) or Change Request (CR) as appropriate.
Performs other duties as assigned.