Project Manager, Facilities

Stanford Health Care•Palo Alto, CA

About The Position

The Project Manager leads key organizational initiatives for Stanford Health Care and is accountable for successful delivery of assigned projects. The role coordinates all aspects of project management, including scope, schedules, budgets, project plans, meetings, requirements, development, operational workflows, implementation, and compliance and regulatory alignment. The Project Manager identifies and resolves issues, tracks progress against schedule and budget, and serves as the primary communication point for stakeholders. The role works across project teams, subcontractors, customers, stakeholders, and senior leadership, and may direct project coordinators to expedite project-related tasks. The Project Manager delivers concurrent projects of varying sizes, follows Facilities Services standard work and processes, develops workplans and project documentation, manages project status and risks using designated tools, and coordinates with Facilities Services senior leadership and the BOSI manager on budget targets and issues. The role develops relationships with project owners, operational leaders, business services, IT, vendors, and other stakeholders; supports Senior Project Managers as backup; and coordinates post-project reviews and lessons-learned meetings. The Project Manager facilitates scope, schedules, future-state processes, and workflows from project intake through completion, while balancing stakeholder interests and incorporating Lean practices. The role also identifies opportunities to improve effectiveness, administers reporting systems, presents information on operational effectiveness, and organizes and delegates work to achieve desired outcomes.

Requirements

Bachelor’s degree in a work-related discipline or field from an accredited college or university; relevant experience may be considered in lieu of a degree, in addition to the experience requirements.
Five years of progressively responsible and related work experience.
Experience working in healthcare and/or an academic medical center.
Ability to work independently, establish priorities, make sound decisions, and meet time-sensitive deadlines.
Ability to present facts and recommendations effectively in oral and written form.
Ability to identify issues, risks, and escalations; assemble data; validate conclusions; and incorporate resolutions.
Ability to gain consensus among disparate groups.
Ability to exercise judgment and demonstrate effective decision-making.
Ability to manage a significant workload, prioritize projects appropriately, and work independently.
Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio, and Microsoft SharePoint.
Advanced ability to identify, develop, and quantify required corrective action plans.
Demonstrated highly motivated self-starter.
Moderate proficiency with Microsoft Project, Primavera, or other PPM software tools.
Familiarity with compliance and governance issues, including regulatory requirements, OSHPD, and Joint Commission.
Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
Superior supervisory and matrix management skills, including the ability to oversee tasks delegated to others.
Ability to serve as a change agent and transformational leader.

Nice To Haves

Program management leading mission-critical programs involving significant organizational complexity.
Experience leading large teams in a matrix management environment.
Experience developing, implementing, and monitoring process improvement initiatives.
Experience developing, implementing, managing, and monitoring project management frameworks and methodologies.
Experience developing and managing project budgets and processes.
Space planning, architectural functional programming, or move management experience.
PMP (Project Management Professional) certification preferred.
Experience with business case preparation and cost-benefit analysis.

Responsibilities

Deliver concurrent projects of various sizes to successful completion.
Follow Facilities Services standard work, processes, policies, and procedures; develop detailed project plans and complete required project documentation.
Coordinate with Facilities Services senior leadership and the BOSI manager on project budget targets, status, and resolution of related issues.
Use designated project management tools to report status, manage issues, and identify risks and escalations.
Build effective relationships with project owners, operational leaders, business services, IT, vendors, and other project stakeholders.
Provide backup support to Senior Project Managers on projects.
Coordinate post-project review and lessons-learned meetings following project stabilization.
Provide project leadership while the project coordinator positions the team and collaborates in implementation.
Balance internal and external stakeholder interests to maintain alignment with project outcomes.
Use Lean practices to manage stakeholder and operational leader expectations.
Understand customer requirements and manage stakeholder dynamics.
Facilitate project scope and collaboratively establish schedules, future-state processes, and operational workflows using standard team tools.
Drive projects from intake through completion and ensure delivery within scope, schedule, and budget.
Develop effective and attainable workplans and identify opportunities to optimize effectiveness.
Develop and administer project reporting systems.
Prepare and present information concerning operational effectiveness.
Organize and delegate work to achieve desired outcomes.
Direct project coordinators or senior project coordinators to expedite project-related tasks as needed.