Project Manager

ABM•Houston, TX

23h•Onsite

About The Position

This person will oversee operations of a node or market of an identified Amazon Facility. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Project Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. The Project Manager must be a professional in his/her understanding and knowledge of each site type in their area.

Requirements

3+ years’ experience in leadership and team building
Excellent written and in person communication skills
Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
Ability to learn new customer-based programs as well.
Must have valid driver license.
Must have reliable transportation.
Ability to work long hours and be available 7 days a week.
Ability to Multitask.
Works well under pressure.
Strong self-management skills.
Must be organized and detailed oriented.

Nice To Haves

Experience in the facility service industry with a client facing background is preferred but not required.
Bi-lingual/multi-lingual a plus.

Responsibilities

Oversee day to day operations, escalations, training, staffing and coverage.
Ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations.
Ensure that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
Manage Payroll related items.
Manage Employee concerns.
Address any corrective action with employees.
Conduct weekly quality control inspections of facility– thoroughly follow up on all findings and ensure correction.
Ensure route cards are provided and maintained for the site.
Maintain a strong relationship with client.
Ensure cleaning supplies and equipment are maintained, laundered, or replaced as needed.
Ensure that all touchpoint cleaning check lists are posted, completed, and retained for verification or audit purposes.
Ensure other site-specific check lists are posted, completed, and retained.
Follow up on all escalations and ensure long term correction or resolution – shares updates with national team and SPM.
Schedule a weekly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs.
Manage all product/supply ordering where applicable for site.
Ensure any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided.
Complete monthly training with all staff and retain/submit documentation of training.
Ensure new hire training is completed for all employees coming into the facility.
Ensure new staff members are trained and fully understand all ABM &/or Amazon SOPs for specified site type.
Maintain communications with staff across all shifts.
Complete Diversey training.
Have full knowledge of the SOW.
Immediately report escalations to National Operations Manager in a timely matter.
Follow up and meet deadline on all National Team requests or directives.
Respond to emails, calls and texts in a timely and professional manner.
Submit "Hours Submission" daily for designation site in SharePoint.