Project Manager, Service Delivery

Zayo Group

7d•$77,100 - $118,600

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas: Waves services, Ethernet Services, IP Services Dark Fiber metro and/or Long Haul services Fiber to the Tower (FTT) services for Dark Fiber and Lit Services.

Requirements

Minimum of ten (10) years of experience in managing Telecom services projects
Bachelor's degree in a related field required
Experience with data center and carrier hotel connectivity and telecommunications facility environments
Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required.
Knowledge of Salesforce.com platform is a plus
Excellent written and verbal communication/negotiating skills required toward technical/non-technical audiences
Ability to work with minimal supervision while being a constructive contributor to a team
Effective time management skills and critical thinking
Ability/willingness to operate in a fast-paced, demanding environment
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self driven and motivated to provide exceptional customer service
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Nice To Haves

Knowledge of Salesforce.com platform is a plus

Responsibilities

End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.