Senior Project Manager, Service Delivery

Zayo Group•Remote - CO, CO

1d•$95,100 - $146,300

About The Position

Zayo is seeking a Senior Project Manager for our Service Delivery team to manage Lit and Dark Fiber services for our Carrier Wholesale Customers. This role involves end-to-end project ownership, including managing project initiation, scheduling, scope and budget tracking, and overseeing internal and external project teams. The position also requires budget ownership, including monitoring, forecasting, and gap closure planning. The Senior Project Manager will perform daily operational tasks, work cross-functionally, manage reports and dashboards for forecasting and metrics, and orchestrate communication regarding project dependencies, timelines, milestones, and progress. This role partners with Sales to improve customer service strategies and provides performance metrics and analysis for customer business reviews. The TPM acts as the 'Voice of the Customer,' providing project feedback and developing corrective action plans. Collaboration with sales, product, engineering, procurement, network operations, and field operations is essential. Occasional travel may be required for customer meetings or internal team engagements.

Requirements

Minimum of ten (10) years of experience in managing Telecom service projects required.
Subject matter expert in Project and Service Order Management.
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
Ability to understand customer’s technical specifications and contract requirements.
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution.
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.
Self driven and motivated to provide exceptional customer service.
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Nice To Haves

A valid Project Management Professional (PMP) certification is preferred.

Responsibilities

End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
End to End Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant.
Perform and oversee daily PM operational tasks working cross-functionally.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress.
Partner with Sales to drive ongoing customer service improvement strategies.
Provide Service Delivery performance metrics and analysis to support cross-functional Customer Business Reviews.
Full customer ownership and advocacy; the TPM provides ‘Voice of the Customer’ project feedback and develops and implements corrective action plan development as required.
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.