Project Manager, Service Delivery

Zayo GroupRemote - CO, CO
$77,100 - $118,600

About The Position

Zayo is seeking a Project Manager, Service Delivery to manage customer focused carrier wholesale delivery projects in one or more of the following product areas: Waves services, Ethernet Services, IP Services Dark Fiber metro.

Requirements

  • Bachelors degree preferred.
  • Minimum of five (10) years of experience in managing Telecom Service Delivery projects, specifically customer focused large scale project deployment and high volume order services for carrier wholesale required.
  • Experience with dark fiber, Layer 2 & 3, Ethernet/IP, and DWDM required.
  • Active PMP Certification preferred.
  • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
  • Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
  • Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.
  • Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
  • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.
  • Self driven and motivated to provide exceptional customer service.
  • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.
  • Subject Matter advocate for process and program management and driving improvements.
  • Strong system and process knowledge in Lit and Fiber services implementation.
  • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.
  • Known as a go to person/trusted advisor that willingly assists other team members.
  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
  • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

  • End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
  • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress.
  • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
  • Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback.
  • Develop and maintain customer project plans based on contractual requirements and service designs.
  • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
  • Perform and oversee daily PM operational tasks working cross-functionally.
  • Build, maintain, and report operational metrics for end-to-end milestone management.
  • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
  • Partner with PM teams to identify new metrics and tracking to drive improvements.
  • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Benefits

  • health insurance
  • life insurance
  • disability retirement plans
  • paid time off
  • paid parental leave
  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave
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