Project Manager – Revenue Cycle Vendor Management

OhioHealth•WORK AT HOME - OHIO, OH

12d

About The Position

The Project Manager – Revenue Cycle Vendor Management will build a centralized vendor management program and governance model. The role leads and coordinates revenue cycle vendor initiatives, including performance optimization and quarterly business reviews, contract oversight, implementation of new vendor solutions, and continuous improvement to support financial and operational outcomes. The position partners with internal stakeholders, external vendors, and executive leadership to align vendor activities with organizational goals. The Project Manager leads vendor onboarding, performance monitoring, and offboarding; acts as an escalation point between revenue cycle operations and vendors; and establishes performance metrics, SLAs, and KPIs. The role supports contract review, negotiation, and renewals with supply chain and legal teams, develops standardized oversight processes and reporting, and manages project plans, timelines, risks, and deliverables. It also prepares executive-level updates, ensures compliance with regulatory requirements and organizational policies, and collaborates with IT and operations on vendor-related integration, automation, and system optimization. The position provides project leadership and consultation from planning through implementation, coordinates project teams and steering committees, identifies barriers and solutions, and reports progress to OhioHealth leadership. It also researches hospital and revenue cycle operations and application-system capabilities to help achieve business objectives. The role requires a deep understanding of healthcare revenue cycle processes and experience leading complex healthcare projects, with emphasis on financial performance and operational efficiency. As part of a High Reliability Organization, the employee is expected to focus on safety, quality, and efficiency and to perform other duties as requested.

Requirements

Bachelor's degree in Finance.
Project Management Professional (PMP) certification from the Project Management Institute.
Deep understanding of healthcare revenue cycle processes, including patient access, billing, coding, claims management, and reimbursement.
Demonstrated experience leading complex projects in a healthcare environment, with a focus on financial performance and operational efficiency.
Proficiency in project management methodologies, tools, and best practices.
Ability to analyze data and identify trends.
Strong communication skills, including engaging stakeholders at all levels, translating technical or financial concepts for non-technical audiences, and delivering presentations.
Ability to focus on safety, quality, and efficiency in performing job duties.

Nice To Haves

Expertise in hospital patient accounting systems.
Familiarity with regulatory requirements and payer guidelines.
Experience with Epic EHR and revenue cycle management (RCM) platforms.

Responsibilities

Lead revenue cycle vendor management initiatives, including onboarding, performance monitoring, and offboarding.
Serve as an escalation point between revenue cycle operations and third-party vendors.
Establish and monitor vendor performance metrics, SLAs, and KPIs to ensure contractual obligations are met.
Identify opportunities to improve processes and optimize costs related to vendor services.
Support contract review, negotiation, and renewal activities in partnership with supply chain and legal teams.
Develop and maintain standardized processes, tools, and reporting for vendor oversight.
Manage project plans, timelines, risks, and deliverables for vendor-related initiatives.
Prepare executive-level summaries and presentations on vendor performance and strategic opportunities.
Ensure compliance with regulatory requirements and organizational policies.
Collaborate with IT and operations teams on vendor-related integration, automation, and system optimization.
Develop and maintain project plans; track projects; prepare budgets; plan meetings; report status; and support change management.
Design project team membership, project implementation methodology, and steering committee membership.
Identify barriers to timely project completion and suggest solutions, including for technology incompatibility, working relationships, budget constraints, and educational deficiencies.
Participate in measuring team success through performance evaluations.
Independently direct the work of the Revenue Cycle project team.
Provide project leadership, consultation, and implementation throughout planning and project completion, including major enhancements to existing systems.
Coordinate implementation of processes and projects.
Report project progress to appropriate OhioHealth leadership.
Research hospital and revenue cycle business operations and understand application-system features and functions to achieve hospital business objectives.