Revenue Cycle Vendor Management Manager (Hybrid Remote | Galveston)

University of Texas Medical Branch (UTMB)•Galveston, TX

6d•Hybrid

About The Position

The Manager of Revenue Cycle Business Operations independently leads vendor management, account reconciliation, financial controls, analytics, and technology-enabled process improvement. The position partners with Revenue Cycle Operations, Finance, Accounting, Treasury, Information Services, Purchasing, Compliance, and external vendors to support accurate financial activity, effective vendor performance, reliable reporting, regulatory compliance, and efficient operations. The Manager serves as the primary operational liaison for assigned vendors and leads analysts supporting Revenue Cycle Operations. The role establishes priorities and reporting standards, defines business requirements, evaluates technical feasibility, supports enhancements, and translates complex findings into actionable recommendations that improve financial and operational outcomes. It exercises management-level responsibility for assigned vendor relationships, reconciliation activities, analytical priorities, data and reporting standards, performance monitoring, internal controls, issue prioritization, operational reporting, and process-improvement initiatives. The position is hybrid remote, performed from an approved remote work location, with periodic onsite attendance at UTMB facilities and limited travel as operational needs require. The work takes place in a standard office environment and may involve occupational hazards including communicable diseases, bloodborne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients or others. The role uses standard office equipment and enterprise healthcare, financial, reporting, and communication systems. Salary is commensurate with experience.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, Information Systems, or a related field; an equivalent combination of relevant education and experience may be considered.
Five years of progressive experience in healthcare revenue cycle, financial operations, patient financial services, revenue cycle systems, accounting operations, or a related healthcare function.
Demonstrated experience with vendor management, account reconciliation, financial controls, performance analytics, variance resolution, and oversight or leadership of analytical work.
Operational experience using Epic or another enterprise healthcare revenue cycle platform.
Strong knowledge of healthcare revenue cycle operations, reimbursement, payer rules, government programs, hospital and professional billing, A/R management, denials, collections, and cash operations.
Knowledge of account reconciliation, cash controls, clearing accounts, remittance activity, financial transaction flows, variance research, exception resolution, audit documentation, and healthcare compliance and privacy requirements.
Ability to interpret vendor contracts, manage relationships, enforce service levels and performance guarantees, assess financial outcomes, and lead remediation.
Working knowledge of Epic revenue cycle applications and workflows, preferably Resolute Hospital Billing or Professional Billing, payment posting, work queues, reporting, and vendor interfaces.
Strong financial and analytical skills, including scorecard development, A/R and denial analysis, cash forecasting, budgeting, invoice review, variance analysis, and ROI evaluation.
Ability to establish data governance practices and guide analytical work involving SQL, Epic SlicerDicer, Microsoft Excel PivotTables, Access, Crystal Reports, or comparable tools.
Ability to evaluate complex data and root-cause findings and translate them into strategic direction, operational priorities, business and system requirements, and executive-level presentations.
Strong problem-solving, project management, process-improvement, change-management, communication, relationship-management, and influencing skills.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, Finance, Accounting, Information Systems, or a related field.
Experience in an academic health system or complex integrated healthcare environment.
Experience managing outsourced A/R, denials, collections, cash operations, or other revenue cycle vendors.
Experience with Epic Resolute Hospital Billing or Professional Billing.
Experience with banking files, electronic remittance activity, payment platforms, clearinghouses, system interfaces, automation, or financial transformation projects.
Experience using SQL, Epic SlicerDicer, Microsoft Excel PivotTables, Access, Crystal Reports, or comparable reporting and analytical tools.
Professional certification such as CRCR, CHFP, CPA, PMP, or applicable Epic certification or proficiency.

Responsibilities

Manage day-to-day performance of assigned revenue cycle vendors, including service levels, key performance indicators, quality, productivity, financial outcomes, issue escalation, and corrective action.
Monitor contractual obligations, performance guarantees, implementation milestones, invoices, utilization, and return on investment; support vendor selection, contracting, renewal, transition, and termination activities with relevant internal teams.
Maintain an inventory of assigned vendor agreements and track renewal dates, termination notice requirements, service obligations, and other key contract dates.
Conduct vendor governance meetings and performance reviews and oversee scorecards and dashboards covering A/R aging, cash flow, denials, productivity, quality, audit results, and SLA adherence.
Oversee timely and accurate reconciliation of assigned bank, cash, clearing, payment, remittance, vendor, and general ledger activity; ensure reconciling items and transaction exceptions are researched, documented, escalated, and resolved.
Develop and maintain reconciliation procedures, internal controls, exception reporting, supporting documentation, audit-ready records, and monitoring processes.
Serve as an operational resource for Epic revenue cycle workflows; partner with operational and technical teams to define business requirements, assess feasibility, develop project plans, support testing and implementation, validate results, and monitor post-implementation outcomes and ROI.
Direct the development and maintenance of revenue cycle data sources of truth, data definitions, reporting standards, dashboards, recurring reports, data extracts, models, and controls; translate complex findings into commentary, presentations, risks, and recommendations.
Lead revenue cycle application and analytics roadmaps, workflow standardization, automation, Epic optimization, audit and quality review, and process-improvement initiatives aligned with business priorities and portfolio strategy.
Lead assigned staff through work prioritization, performance expectations, coaching, mentoring, competency development, quality review, productivity management, and accountability; communicate operational, financial, technical, and compliance issues to stakeholders.
Adhere to internal controls and reporting structure.
Perform related duties as required.