Manager Revenue Cycle Management

EssilorLuxottica Group • Mason, OH

2d

About The Position

The Revenue Cycle (Billing) Manager provides strategic leadership and oversight of billing operations, ensuring accurate, efficient, customer-focused services that support organizational objectives. The role leads multiple teams and/or functional areas and advances operational excellence through process optimization, performance management, talent development, and continuous improvement.

The Manager partners with internal and external stakeholders to improve service delivery, operational performance, risk management, and business growth. Using functional expertise, business judgment, and data-driven decision-making, the role influences outcomes, resolves complex issues, and achieves organizational goals.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or a related field; an equivalent combination of education and experience may be considered.
• At least 5 years of progressive experience in billing, revenue cycle, healthcare operations, customer operations, or a related field.
• At least 3 years of people leadership experience, including leadership of a largely non-exempt population.
• Demonstrated experience developing and executing operational strategies that improve business performance.
• Strong analytical and problem-solving skills, including the ability to interpret complex data and translate insights into actionable business solutions.
• Experience managing key performance indicators, operational metrics, and quality programs.
• Advanced Microsoft Excel and business reporting skills.
• Experience working in SAP.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong organizational, project management, and change leadership capabilities.

Nice To Haves

• Experience working in TriZetto Facets.

Responsibilities

• Provide strategic leadership and oversight for billing operations, aligning them with organizational objectives and service excellence standards.
• Lead, develop, and mentor supervisors and team members, fostering accountability, engagement, and continuous improvement.
• Establish operational goals, performance metrics, and service level expectations, and ensure achievement of business objectives.
• Analyze operational performance, identify trends, risks, and opportunities, and implement strategies to improve productivity, quality, and financial outcomes.
• Partner with cross-functional leaders to address complex business challenges, enhance customer experience, and support organizational growth initiatives.
• Drive process improvement, automation, and system enhancement efforts to improve efficiency, scalability, and operational effectiveness.
• Oversee quality assurance and compliance activities, ensuring adherence to company policies, regulatory requirements, and departmental standards.
• Use data, reporting, and business insights to influence decisions, prioritize initiatives, and communicate results to senior leadership.
• Lead resolution of complex operational issues and implement sustainable solutions that minimize risk and improve performance.
• Direct workforce planning, resource allocation, and budget management to ensure optimal use of people, processes, and technology.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager