Project Manager, Operations Business Process & Systems

ForTec Medical • Hudson, OH

4h

About The Position

The Operations Business Process & Systems Project Manager is responsible for leading systems optimization, business process improvement, and objective-driven system implementation for the Operations Department. This role, which is the primary systems leader for this department, focuses on ensuring that business objectives are clearly defined and enterprise system decisions are made strategically and cross-functionally. The person in this position supports and works closely with teams across the organization to define objectives and guide project initiatives.

Requirements

• Bachelor's degree in Business, Information Systems, or related field, or strong equivalent work experience.
• 5+ years of progressive experience within a relevant or similar functional area.
• Hands-on experience with enterprise platforms.
• Demonstrated experience leading process redesign, system implementations, and cross-functional initiatives.
• Experience drafting structured business requirements documentation, including experience documenting and optimizing business processes using formal process mapping and workflow visualization techniques.
• Proficiency with tools such as Miro, Microsoft Visio, Lucidchart, or similar platforms.
• Advanced Microsoft Office experience - particularly Excel.
• Strong analytical and structured problem-solving skills.
• Strong attention to detail and commitment to data integrity.
• Ability to think in enterprise systems, not departmental silos
• High business acumen and credibility within functional operations.
• Ability to influence without formal authority.
• Collaborative team player - ability to support broader enterprise objectives.
• Excellent written and verbal communication skills.
• Highly self-motivated and able to operate effectively in evolving environments.

Nice To Haves

• Experience in a multi-dimensional, comparable-sized, or high-growth organization preferred.
• Experience working in a matrixed or governance-based decision model preferred.
• Six Sigma Black Belt, Lean Certification, or equivalent process improvement credential preferred.

Responsibilities

• Serve as the primary system architecture expert and first-line functional systems support for the organization's Operations systems.
• Maintain system configurations, workflows, and master data governance in collaboration with IT.
• Identify opportunities to improve utilization of existing tools.
• Reduce shadow systems and manual workarounds through structured process evaluation.
• Document and maintain current-state workflows using structured methodologies such as SIPOC, swimlane diagrams, and value stream mapping.
• Lead future-state process design initiatives aligned with enterprise architecture.
• Apply formal process improvement methodologies (Six Sigma, Lean, DMAIC, Kaizen) to identify root causes and eliminate inefficiencies
• Ensure cross-functional impacts are assessed prior to implementing change.
• Partner with senior leadership to translate departmental objectives into structured documentation.
• Clearly define problem statements, measurable outcomes, and business guardrails.
• Represent departmental interests in all cross-functional discussions.
• Collaborate with IT to evaluate, build, buy, configure options and associated trade-offs.
• Draft Project Charters and other Project Initiative Documents upon initiative approval.
• Partner cross-functionally with Operations and IT during project execution.
• Lead User Acceptance Testing and coordinate business validation activities, support rollout planning, training, communication, and change adoption.
• Measure and report on realized business outcomes post-implementation.

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees