Business Process Manager - RadioPharma Operations

GE HEALTHCARE

3d•Onsite

About The Position

The Business Process Manager – PET Supply Chain is responsible for designing, governing, and optimizing end to end business processes that enable efficient operations across GE HealthCare’s PET Supply Chain–US & CAN. This role provides strategic leadership for workflow standardization, cross functional alignment, and continuous improvement. The position oversees the PET Supply Specialist and ensures that batch/dose order management, CMO master data accuracy, financial workflows, and cross functional processes operate efficiently, compliantly, and in alignment with business objectives.

Requirements

Bachelor’s degree in Business, Supply Chain, Engineering, Operations, Finance, or a related field.
6+ years of experience in process management, operations planning, finance, supply chain, or analytics—preferably in a manufacturing‑support environment.
Demonstrated ability to analyze, triage, and resolve operational and process‑workflow issues.
Excellent oral and written communication skills.
Proficiency with enterprise systems such as SAP, SSP, Agora, and Microsoft tools (Excel, Power BI, Teams, Word, PowerPoint).

Nice To Haves

Experience in radiopharmaceutical supply chain or pharmaceutical manufacturing.
Project management or Lean/Six Sigma certification.
Experience managing external manufacturing or CMO‑focused operational workflows.

Responsibilities

Lead, mentor, and develop the PET Supply Specialist, ensuring high‑quality execution of CMO site profile updates, invoice management, and End‑of‑Day processing.
Oversee day‑to‑day operational activities including CMO record maintenance, financial workflow tracking, batch status updates, and customer/dose documentation.
Provide direction and remove barriers to support collaboration across CMO Operations, Material Planning, Procurement, Contracts, and Finance.
Monitor and manage contract service levels for PET US & CAN CMOs, including tracking performance and coordinating required adjustments.
Map, document, and optimize workflows related to CMO onboarding, system requirements, and ongoing external‑partner maintenance.
Develop standardized, scalable procedures for invoice auditing and timely payment processing across all CMOs.
Establish harmonized processes to support clinical study supply, ensuring alignment with Medical Affairs, Pharma Services, and R&D requirements.
Lead cross‑functional working sessions to clarify actions, dependencies, and support needs across internal operations and support teams and external CMO partners.
Partner with global supply chain and operations groups to harmonize workflows that enhance efficiency, visibility, and operational performance.
Serve as a liaison to CMO IT, Finance, and other enabling functions to ensure consistency, compliance, and timely issue resolution around system set-up and invoice payments.
Implement KPIs, dashboards, and monitoring tools to track CMO data transmission accuracy, financial accuracy, workflow compliance, and operational performance.
Drive continuous improvement initiatives focused on radiopharmaceutical procurement, production, and distribution processes.
Lead root cause analyses and implement corrective actions for supply disruptions, invoice discrepancies, or systematic process inefficiencies.
Maintain and enforce the process governance framework across PET supply operations.
Ensure compliance with regulatory and quality requirements governing radiopharmaceutical production, documentation, and distribution.
Develop a the documentation library, including SOPs, process maps, training materials, and controlled documents for new site set-up and maintenance.