Project Manager, Marketing Operations - Patient Services
About The Position
The Project Manager, Marketing Operations facilitates management of advertising and promotional materials through the U.S. Commercial Material Review Process (MRP). The role coordinates cross-functional review and approval involving Medical, Regulatory, Commercial, Legal, Compliance, advertising agencies, and other stakeholders. It provides tactical support and timeline oversight, training and consulting on MRP processes, and ensures timely review of promotional and non-promotional materials. The position manages the review workflow for materials routed through the MRP, including final sign-off in Veeva, validation of metadata and review tiers, coordinating required reviewers and quality checks, confirming approvals before Regulatory Affairs submissions, and overseeing release or withdrawal of materials. It also coordinates production, fulfillment, shipment, and inventory updates. The role manages project teams of 10 to 20 cross-functional members, schedules and facilitates review and prioritization meetings, monitors upcoming submission volume, and maintains documentation of outcomes. It communicates material status and process health to stakeholders, tracks metrics, works with Compliance and business owners to address issues, and shares process improvements and lessons learned. Travel may be required; the posting gives both up to 25% as needed and 10% of the time.
Requirements
- At least 5 years of project management experience.
- Some understanding of Veeva or review systems.
- Some experience working with print and digital formats.
- Bachelor's degree in Business Management, Science, Education, Communication, or a related field.
- Understanding of the MLR process and associated policies and systems.
- Pharmaceutical industry knowledge.
- Knowledge and prior experience in marketing, communications, or advertising agency work.
- Working knowledge of Adobe Acrobat, Microsoft Word, Excel, PowerPoint, and Veeva PromoMats.
- Ability to learn and adapt to other software tools.
- English language proficiency.
- Ability to travel as needed; the posting states up to 25% and also lists travel as 10% of the time.
- Project management skills and ability to balance competing priorities.
- Ability to forecast, prioritize, multitask, and manage multiple jobs in a fast-paced, changing environment.
- Ability to make informed, data-driven decisions under tight deadlines.
- Competence in data, analytics, and measurement.
- Strong interpersonal and collaboration skills.
- Ability to learn, adapt to, and comply with business needs, policies, and guidelines.
- Experience identifying, applying, and sharing lessons learned.
Responsibilities
- Facilitate cross-functional review and approval of advertising, promotional, sales training, and promotional labeling materials.
- Manage cross-functional team members and advertising agencies, keeping stakeholders informed about material status.
- Provide tactical support and oversee project timelines for materials moving through the MRP.
- Consult with and train team members responsible for uploading and approving materials in the MRP.
- Manage promotional and non-promotional material reviews routed through the MRP.
- Perform final sign-off on material submissions uploaded into Veeva and validate metadata and review tiers.
- Determine whether Legal/Compliance review and Editorial Quality Check are required; add reviewers and update review tiers as needed.
- Ensure source files are uploaded to Veeva for production vendors and validate back-end approvals before routing materials to Regulatory Affairs for OPDP submission.
- Oversee release of approved materials for distribution and notify inventory vendors when materials must be withdrawn.
- Initiate production of updated package inserts and inventory updates for promotional materials.
- Manage project teams of 10 to 20 cross-functional members.
- Schedule and facilitate concept reviews, live review meetings, weekly review team meetings, and business-owner prioritization meetings.
- Review Veeva dashboards to understand upcoming material submission volume.
- Facilitate project discussions neutrally, summarize agreements, and maintain documentation of outcomes.
- Attend brand and tactical planning meetings to understand upcoming workload.
- Send material status notifications through the MRP and notify fulfillment centers, business owners, or interactive agencies of material status.
- Work with Compliance to address identified issues.
- Develop, maintain, and track process metrics and communicate results and process health to stakeholders.
- When existing materials change, identify affected in-market materials and alert business owners about required updates or expirations.
- Provide timely and accurate project updates to project owners and coordinate with vendors to align timelines with business needs.
- Develop solutions and contingency plans, evaluate processes for improvement, and share best practices and lessons learned.
- Mentor and coach others on the MRP while maintaining an engaged and positive approach under stress.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance.
- 401(k).
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
