Project Manager, Eviction Diversion Initiative

Center for Justice Innovation•New York, NY

3d•$64,300 - $79,800•Onsite

About The Position

The Center for Justice Innovation is seeking to hire Project Managers to oversee the daily operations of the Eviction Diversion Initiative (EDI) in Housing Courts located in the Bronx, Manhattan, and Queens. EDI is a partnership between the Center for Justice Innovation and the New York State Unified Court System, aiming to ensure tenants have access to resources for stable housing and to promote harm-reduction approaches in housing court. The Project Managers will lead borough-level implementation, manage day-to-day operations, supervise direct service staff, and ensure high-quality service delivery. They will act as a crucial link between tenants, court partners, public benefits administrators, and service providers to support individuals facing eviction and help them maintain stable housing.

Requirements

Bachelor’s degree and 2-3 years of relevant experience or Master's degree and 1-2 years of relevant experience (related to housing court, tenant rights, public benefits navigation or human services) or 5-6 years relevant professional or lived experience.
1-2 years of prior supervisory experience required.
Skilled communicator (both oral and written).
Able to work in multi-disciplinary setting and maintain strong relationships with multiple agencies and organizations, both onsite and in the community.
Strong leadership and management skills.
Ability to multi-task.
Strong strategic thinker with the ability to balance immediate operational needs with long-term planning.
Highly organized, detail-oriented, flexible, and innovative, with sound judgment, tact, and diplomacy.
Commitment to the mission, values, and populations served by the Center for Justice Innovation.
Legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

Knowledge of Housing Court in New York City strongly preferred.
Familiarity with New York City housing and public benefits is desirable.
Language other than English skills highly desirable.

Responsibilities

Supervise, train, and support a team of staff, AmeriCorps members, interns, and volunteers providing direct services to tenants in Housing Court.
Manage performance through regular reviews, coaching, and disciplinary action, as needed.
Manage day-to-day EDI operations, ensuring high-quality, timely, and consistent service delivery, helping tenants navigate the court processes; gathering required documentation; completing court forms; and accessing public benefits, rental assistance, and other supportive services.
Serve as a liaison among tenants, attorneys, landlords, judges, and other court personnel to help resolve issues related to nonpayment of rent, repairs, and other eviction risks.
Build and steward collaborative relationships with on- and off-site partners, including the New York State Unified Court System, New York City Housing Authority, New York City Human Resources Administration, Housing Court Answers, legal services providers, and other community-based organizations.
Develop and maintain up-to-date resource lists and databases for legal, housing, employment, health, and social service referrals.
Represent the EDI in court, including providing updates as appropriate.
Maintain accurate client records, service documentation, and outcome data in centralized database.
Oversee timely grant reporting including data, narratives and operational updates.
Oversee office operations within assigned court location, including facilities, signage, supplies, and technology needs.
Participate in trainings and professional development opportunities.
Perform other related duties as assigned.