Diversion Manager

ICAN Inc • Utica, NY

6d • $55,000 - $60,000

About The Position

The Diversion Manager provides leadership and oversight of the Detention Diversion Program. This role is responsible for supervising Diversion Coordinators, ensuring effective day-to-day operations, and maintaining strong partnerships with community agencies and Oneida County Family Court. The Manager ensures high-quality service delivery to youth and families, oversees program outcomes and reporting, and supports efforts to prevent detention and reduce recidivism. The Diversion Manager promotes the philosophy and mission of the agency through collaborative leadership and a commitment to positive youth development and family engagement.

Requirements

• Bachelor's Degree (B. A.) from regionally accredited or NYS registered four-year college or university in social work, psychology, sociology, child development, or related field.
• Knowledge of the human service systems in Oneida County and services available to children and youth.
• At least one year of supervisory experience required.
• Valid NYS Drivers License is required

Responsibilities

• Supervise and support Diversion Coordinators, including hiring, training, coaching, and performance evaluation.
• Provide ongoing guidance on case management, engagement strategies, and service planning. Ensure staff maintain appropriate caseloads and deliver consistent, high-quality services.
• Oversee case management practices to ensure youth and families receive consistent, face-to-face support and engagement. Review case plans and progress to ensure alignment with court expectations and program goals. Provide consultation on complex or high-risk cases.
• Maintain strong working relationships with Oneida County Family Court, DSS, attorneys, and community providers. Serve as a primary liaison to stakeholders to support collaboration and coordinated care.
• Attend court appearances as needed to support staff and advocate for program participants.
• Develop and maintain partnerships with placement agencies and transitional service providers.
• Ensure compliance with all reporting requirements and quality assurance standards.
• Monitor program operations to ensure adherence to agency policies, legal requirements, and best practices.
• Provide guidance and intervention in crisis situations involving youth and families. Ensure staff are equipped to respond effectively to emergencies and high-risk scenarios.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager