Eviction Prevention Specialist

Keys to Change • Phoenix, AZ

9d • Onsite

About The Position

Keys to Change is seeking an Eviction Prevention Specialist to contribute to solutions that end homelessness in Maricopa County. This role is crucial in diverting individuals and families from homelessness by providing financial support through the Flex fund. The specialist will work closely with the Flex fund Coordinator and various entry points, ensuring applications meet criteria, guiding clients, and managing data entry and reporting within the Homeless Management Information System (HMIS). The position emphasizes a harm-reduction approach, progressive engagement, low-barrier eligibility, trauma-informed care, and collaboration with partner agencies.

Requirements

• Minimum of 2 years of experience in a social service or customer service setting.
• Ability to communicate effectively with individuals from diverse backgrounds, including those experiencing mental health, substance use, trauma, and medical barriers; demonstrate exceptional engagement skills.
• High attention to detail with a focus on accuracy and precision in data collection and application processing.
• Strong interpersonal skills with the ability to build and maintain productive relationships with colleagues and partner agencies in a fast-paced environment.
• Knowledge of Microsoft Excel and other office management tools, with the ability to adapt to new technology as needed.
• Excellent written and verbal communication skills.
• Ability to manage both computer-generated and handwritten documentation with accuracy.
• Strong sense of confidentiality and sound judgment when handling sensitive material.
• Physical mobility to conduct regular office duties effectively.
• Capability to lift up to 20 pounds to manage office supplies and equipment when required.

Nice To Haves

• Spanish proficiency is a plus.

Responsibilities

• Collect and verify demographic information and documentation from Entry Points for client Flexfund applications.
• Ensure that alternative resources are explored before approving flexible funding, applying diversion strategies as needed.
• Accurately enter service information into CES data systems (Home Link and HMIS) for program tracking.
• Deliver services using a harm-reduction approach, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Build productive relationships with Entry Points and Housing Providers through effective communication and industry best practices.
• Prepare and present detailed reports on program progress, trends, and emerging patterns.
• Maintain compliance with organizational policies, attend annual training, and report any violations promptly.
• Participate in required staff meetings and agency events.
• Adhere to workplace policies regarding working hours, break periods, and proper use of payroll and benefits systems.
• Other duties as assigned.

Benefits

• Attractive health and benefits package
• Monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only)
• Paid Time Off
• 403b
• 8 Paid Holidays
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed