Project Manager, eCommerce

Cass Information Systems•Columbus, OH

About The Position

The eCommerce Project Manager plans, establishes, and maintains electronic data integrations (EDI, XML, and other structured data exchange) for inbound and outbound electronic partnerships with vendors and third-party partners in alignment with company strategy, data governance, security, and quality standards.

Requirements

Knowledge of electronic data interchange and integration protocols, including EDI 810 and XML transaction sets.
Ability to quickly grasp Cass operating systems, policies, and procedures.
Strong interpersonal skills necessary to maintain a high level of productivity within the EDI services work group and cooperation with clients, vendors, and personnel of all levels in the Cass organization.
Ability to manage multiple concurrent projects, prioritize competing demands, and communicate status, risks, and outcomes effectively.
Working knowledge of Agile, hybrid, or waterfall project delivery methodologies.
Bachelor’s degree in business, information systems, or similar field, or equivalent experience required.
3+ years of progressively complex systems experience in a technical or integration focused environment.
3+ years of experience in data processing, billing, electronic commerce, or integration operations.
2+ years of experience in managing either in-house or outsourced technical projects.

Nice To Haves

Knowledge of the utility industry or accounts payable and/or large-scale B2B billing ecosystems is preferred.

Responsibilities

Acts as project manager for data quality, remediation, and outgoing optimization, including: Uses production and test data from electronic files for select groups of facility accounts to run automated and manual validations.
Monitors maps, schemas, and transformation logic to determine where vendors leverage non-standard segments to transmit data.
Reviews test output and compares to paper invoice processing system requirements to ensure all required data elements are reported accurately.
Obtains authorization of quality correction processing once all technical, operational, and compliance requirements are met.
Evaluates the electronic commerce application for automation, scalability, and process improvements and initiates any required enhancements.
Monitors production to ensure accurate processing and timely delivery and receipt of all files including quality adjustments.
Identifies changes in electronic data presentation within vendor files that would impact data quality and proactively works with the vendor or Cass third-party partners to correct data or adjust Cass maps.
Analyzes vendor data and quality reporting.
Manages project improvements as needed from definition through testing and implementation.
Works with Facility Operations to ensure electronic commerce application and data is compatible with workflows, client portals, and data entry processes, utilizing Zendesk or comparable ticketing/workflow systems.
Maintains vendor onboarding and reporting processes to ensure new accounts are added to electronic trading programs, driving paper reduction and cost efficiency goals.
Participates in problem solving sessions, and continuous improvement initiatives as needed.
Assists with communication and coordination with EDI partners as needed on integration standards, onboarding timelines, testing protocols, and billing best practices.
Serves as a secondary business contact for all EDI partners.
Becomes conversant with newly emerging payment platforms, digital invoicing standards, automation tools, and regulatory requirements that may offer efficiencies or be required by vendors.
Oversees other projects as assigned by management.
Other duties as needed or assigned.