Project Manager, Digital Physiology

Clario

About The Position

At Clario, a part of Thermo Fisher Scientific, the Manager, Project Management is responsible for implementing departmental strategies, monitoring project progress, and leading a team of Project Management professionals to achieve departmental and corporate objectives. This role provides operational leadership, drives customer satisfaction, promotes process excellence, and supports the development of high-performing teams within a dynamic and fast-paced environment. The successful candidate will collaborate across functions to ensure efficient project delivery, operational effectiveness, and continuous improvement while fostering a culture of accountability, collaboration, and customer focus. At Clario, a part of Thermo Fisher Scientific, you'll have the opportunity to contribute to groundbreaking clinical research that helps bring innovative therapies to patients worldwide. Join a global team dedicated to scientific excellence, collaboration, and making a meaningful impact on human health.

Requirements

Bachelor's degree required; Master's degree preferred.
Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry.
Demonstrated Project Management experience within a high-volume, fast-paced environment.
Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees.
Proven ability to lead, develop, and scale high-performing teams.
Knowledge of the pharmaceutical drug development process.
Experience working within Software Development Life Cycle (SDLC) environments.
Strong understanding of project management methodologies, operational processes, and customer service principles.
Excellent organizational, interpersonal, communication, time management, and prioritization skills.
Ability to build effective partnerships and collaborate across multiple functions and leadership levels.
Strong analytical and problem-solving capabilities with a focus on continuous improvement.
Proficiency with Microsoft Office applications.
Willingness and ability to travel domestically and internationally, approximately 20% as business needs require.
Commitment to quality, customer satisfaction, operational excellence, and team development.

Responsibilities

Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines.
Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development.
Ensure appropriate onboarding, training, and documentation processes are completed and maintained.
Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs).
Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting.
Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness.
Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution.
Lead hiring, onboarding, training, and performance management activities for Project Management team members.
Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution.
Develop and implement strategies to enhance customer service and streamline Project Management processes.
Ensure compliance with training requirements and documentation standards.
Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions.
Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows.
Participate in customer meetings and presentations alongside Business Development and Operations teams as required.
Perform additional responsibilities and special projects to support organizational objectives.