Job ID #32173: Project Manager, Community Engagement and Inclusion

City of Hamilton • Hamilton, ON

8d • CA$95,757 - CA$119,701 • Onsite

About The Position

The Project Manager - Community Engagement and Inclusion provides strategic and operational expertise to support and strengthen the City’s community engagement and communications initiatives through an inclusion, diversity, equity and accessibility (IDEA) lens. The Project Manager - Community Engagement and Inclusion develops and fosters community connections, relationships and partnerships with residents, community organizations, equity-deserving groups and institutions to strengthen community connection, build trust and advance collaborative partnerships across Hamilton.
The Project Manager - Community Engagement and Inclusion maintains awareness of community events, emerging priorities and opportunities for engagement and collaboration, and actively creates opportunities to engage in conversations with community about matters of interest. The Project Manager researches, implements and effectively communicates engagement best practices, critically analyzes socio-demographic and community data, and provides data analysis support to the Community Initiatives team by identifying trends, developing insights, and summarizing data to support meaningful engagement and decision-making.
Working collaboratively with internal staff and external audiences, the Project Manager - Community Engagement and Inclusion supports and strengthens community involvement in municipal processes through legislative and non-legislative bodies to advance equitable and positive community relationships and outcomes.

Requirements

• University Degree or College Diploma in social sciences, project management, public policy, human services, planning or a combination of equivalent education and related work experience.
• Proven knowledge of project management approaches through direct work experience. Demonstrated success in leading project teams or as a key member of large or fast-paced project teams. Must have demonstrated accuracy in planning and organizational skills.
• Demonstrated understanding and ability to work with various community organizations, partners, residents and other interested community parties as required.
• Direct work experience with equity-deserving groups, priority populations, and racialized communities.
• Strong understanding of community issues and trends, as related to equity and inclusion, including the social determinants of health.
• Excellent interpersonal skills including an ability to build and manage relationships with diverse community organizations and partners at all levels, including residents, community groups, internal leadership, front-line and cross-departmental staff.
• Ability to manage third-party vendors, track project progress, monitor deliverables and administer invoicing processes and payments. Ability to track, monitor, and report on project budget(s).
• Demonstrated experience in writing, coordination and preparation of Council reports, summary reports, briefing notes, and speaking notes. Ability to write professionally as a researcher and/or project manager on key research or project initiatives.
• Superior verbal and written communication skills, with experience delivering presentations and maintaining interpersonal communication through methods including and online platforms. Must be proficient in the use of the majority of Microsoft Office 365 products, notably Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Must possess excellent collaboration and interpersonal skills to relate respectfully and thoughtfully with staff, community stakeholders and the general public with a positive attitude, tact, diplomacy, and professionalism.

Nice To Haves

• Training through the International Association for Public Participation (IAP2) is preferred.
• Experience in leading initiatives related to addressing complex social issues of racism, discrimination, oppression, hate incidents, and human rights will be considered as an asset.

Responsibilities

• Perform key project management functions such as planning, coordinating, implementing, and monitoring projects (including public and community/organizational engagement and outreach efforts), developing key messaging and related resources.
• Research, cultivate, promote, and maintain positive and meaningful relationships with a variety of external partners including community leaders, neighbourhood associations, advocacy groups, community networks/collaboratives, post-secondary institutions, municipalities, and other interested parties for the purposes of ensuring meaningful engagement opportunities are realized.
• Attend, facilitate and/or lead internal meetings and community events (in-person and online) as a representative of the City of Hamilton’s Community Initiatives team, including facilitation of small group workshops or focus groups, developing and leading presentations, and leading meetings with community and internal decision makers.
• As required, administer cross-departmental staff tables, related to key projects to ensure internal collaboration and efficiency, as well as realizing consistent engagement outcomes. The Project Manager will facilitate relevant meetings, record meeting notes, track actions and report on project progress.
• Support staff from across the City to plan and implement awareness and inclusion activities within the broader Hamilton community, including meeting bookings, event planning and other outreach and awareness logistics, as required. Track and monitor program-related expenditures to ensure balanced project budgets.
• Provide staff liaison support for the Accessibility Committee for Persons with Disabilities, including general support for meeting attendance, event planning and execution. This will include direct support for any working groups of the Accessibility Committee for Persons with Disabilities
• Write staff reports, memos, briefing notes, meeting minutes and other communications on an as-needed basis.
• Contribute research and policy content to staff reports with respect to best practices for inclusive and equitable engagement, and be comfortable to provide feedback, answer questions or expand on any research findings as required to support staff presentations at Council.
• Oversee the implementation and continuous improvement of the engagement resource lending library and ensure that resources available to staff promote inclusive engagement experiences.
• Actively contribute expertise related to inclusive and equitable engagement practices to internal staff teams to ensure engagement is consistent with or exceeds the expectations of the City’s Public Engagement Policy.
• Work independently, with minimal or no supervision, on multiple priorities and ensure deadlines are adhered to and established procedures are followed.
• Perform other duties as assigned which are directly or indirectly related to position responsibilities.

Benefits

• The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree