Project Manager, Commecials Sales

Ziply Fiber•Everett, WA

17d•$65,000 - $93,750•Onsite

About The Position

The Project Manager, Commercial Sales, is a key contributor to timely delivery of high-end product and services in the Ziply portfolio. This position involves managing all aspects of a service delivery and is the customers’ primary contact from post-sale to installation. The Project Manager is accountable for the customer experience as they move through the activation of their network service and ensuring timely communication and coordination with all departments.

Requirements

High school diploma or GED.
Bachelor’s degree in related field or equivalent combination of education and experience.
Minimum of four (4) years of customer support experience.
Minimum of two (2) years of project coordination or project management experience.
Telecommunications (ISP, MSO, Telcos) experience.
Intermediate proficiency in Microsoft Office Suite.

Nice To Haves

Project Management Certification.
MEF Ethernet Certification.
Two (2) year of experience with a CRM tool or Salesforce experience.

Responsibilities

Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.
Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.
Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.
Maintain, assess, manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members.
Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.
Facilitate internal meetings with key service delivery principals.
Conduct order overview meetings with executive leadership of Ziply’s largest customers. Including the creation and presentation of customer requested information.
Troubleshoot customer problems and help resolve customer concerns.
Anticipate potential service delivery impediments and proactive escalation to resolution.
Perform order Root Cause Analysis at both an order and process level.
Performs other duties as required to support the business and evolving organization.