Project Manager, Clinical Lab Equipment Implementation (Healthcare)
About The Position
The Implementation Project Manager is responsible for leading the implementation process for complex life science instrumentation including successful delivery and installation of products and services. This position reports to the Global Service Implementation Leader and is part of the Global Implementation Team and will be fully remote. In this role, you will have the opportunity to: Leading cross-functional teams to ensure on-time delivery of instrumentation and successful installation/training for customers Preparing customers for successful implementations and communicating project milestones to customers Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track Prioritizing multiple projects at any given time and establish long-term customer relationships as the main point of contact following product sale Identifying customer needs to educate and promote value-added services that support long-term customer success
Requirements
- Bachelor’s Degree or equivalent in a Business or Health Science discipline
- Proven record of accomplishment with a strong background in Sales Operations or Customer Support
- Experienced in a customer-facing support role
- 20% travel, overnight, within North America
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- Currently holds a Project Management Accreditation such as PMP or Prince 2
- Experience in the Life Science industry with Lab Automation instrumentation
- Experience with Microsoft Apps and DBS tools such as PSP, value stream mapping, and process flow charts
- Experience in networking (e.g. TCP/IP, DNS, troubleshooting), Windows security (Active Directory, Group Policy, access control), and exposure to Laboratory Information Systems (LIS) is desirable.
- Familiarity with supporting secure, reliable systems in regulated or operational environments is an advantage.
Responsibilities
- Leading cross-functional teams to ensure on-time delivery of instrumentation and successful installation/training for customers
- Preparing customers for successful implementations and communicating project milestones to customers
- Building productive, proactive relationships by engaging with members across different functions of the organization including Sales, Customer Service, Operations, Logistics, Field Service, and Field Applications to ensure project timelines stay on track
- Prioritizing multiple projects at any given time and establish long-term customer relationships as the main point of contact following product sale
- Identifying customer needs to educate and promote value-added services that support long-term customer success
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
