Project Management Associate I

JPMorgan Chase & Co. • Columbus, OH

3h

About The Position

As a Process Improvement Associate I – Project Management within JPMorganChase, you will support initiatives to improve operational efficiency, reduce risk, and enhance service delivery. You will help develop and implement continuous process improvements by mapping, simplifying, and documenting processes, reducing manual touch points, and using digital process tools. The role involves analyzing data, communicating complex ideas, coordinating work across teams, and supporting change and adoption. It is suited to an early-career candidate, including a recent graduate or someone with at least one year of relevant professional experience.

You will contribute to projects and defined workstreams from planning through implementation, maintain project information and communications, and help turn recommendations into practical implementation steps. You will also support process assessments, data-driven recommendations, testing, and adoption of new processes, tools, or technologies. Work must align with business objectives and applicable risk, control, and firmwide requirements.

Requirements

• Bachelor's degree or equivalent experience; appropriate for an early-career candidate, including a recent college graduate or someone with 1+ years of relevant professional experience.
• Demonstrable knowledge of project management, project coordination, process improvement, business analysis, operations, or a comparable delivery discipline gained through coursework, internships, co-op assignments, or professional experience.
• Baseline knowledge of artificial intelligence foundations, including safe human-AI interaction and responsible use of AI-enabled tools to support analysis, documentation, or workflow efficiency.
• Strong organizational skills and the ability to manage assigned tasks, track details, meet deadlines, and support multiple priorities in a structured environment.
• Analytical and problem-solving skills, including the ability to organize qualitative and quantitative information, identify patterns, and develop fact-based observations.
• Strong written, verbal communication, and interpersonal skills, with the ability to collaborate across teams and communicate progress, questions, and issues clearly.
• Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams, and the ability to develop clear, accurate, audience-appropriate work products.
• Ability to take ownership of assigned deliverables, seek guidance when needed, incorporate feedback, and contribute effectively as part of a project team.

Nice To Haves

• Internship, co-op, academic project, or early-career experience supporting project delivery, process improvement, operations, business transformation, or change initiatives.
• Familiarity with agile, waterfall, or hybrid project delivery approaches and basic project artifacts such as plans, status reports, action logs, risk and issue logs, and stakeholder maps.
• Exposure to process mapping, current-state assessment, root-cause analysis, target-state design, Lean, Lean Six Sigma, DMAIC, or comparable structured improvement methods.
• Experience using data analysis or visualization tools to evaluate process or project performance and communicate insights.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to reduce manual effort, improve accuracy, or strengthen project execution.
• Interest in pursuing project management and process improvement credentials, such as PMP or Lean Six Sigma certification.
• Experience in financial services or another complex, regulated environment.

Responsibilities

• Support projects and defined workstreams from planning through implementation by maintaining project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
• Partner with project team members and cross-functional stakeholders to document objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, follow up on commitments, and escalate emerging risks, issues, or barriers to the appropriate project lead.
• Help translate recommendations and improvement opportunities into actionable implementation steps, including sequencing, ownership, readiness, and adoption activities.
• Develop project documentation, presentations, status updates, and meeting materials that communicate progress, risks, issues, decisions, and next steps.
• Apply process improvement and structured problem-solving methods to document current-state processes, identify inefficiencies and improvement opportunities, and support target-state designs.
• Analyze qualitative and quantitative information to identify trends, evaluate process or project performance, and support data-driven recommendations and decisions.
• Contribute to the testing, implementation, and adoption of new processes, tools, or technologies in alignment with business objectives and operational standards.
• Support cross-functional collaboration and execute assigned work in accordance with applicable Risk, Control, and firmwide requirements.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level