Project Management Associate I

JPMorganChase • Columbus, OH

1d

About The Position

Join a dynamic team that drives transformative change by collaborating with senior leaders to re-engineer core business components. The team drives operational excellence by optimizing processes and elevating customer experiences, fostering continuous improvement, enhancing employee engagement, mitigating risks, and delivering financial benefits.

As a Process Improvement Associate I – Project Management within JPMorganChase, you will help enhance operational efficiency and reduce risk by developing and implementing continuous process improvement initiatives. You will apply process improvement principles to map, simplify, and document processes, reduce manual touch points, and use digital process tools. The role has an impact within the department and calls for initiative and judgment to resolve short-term problems and propose improvements to working methods. You will analyze data, communicate complex ideas, collaborate with diverse teams, manage change, and help improve service delivery.

Requirements

• Bachelor's degree or equivalent experience; suitable for an early-career candidate, including a recent college graduate or someone with 1+ years of relevant professional experience.
• Demonstrable knowledge of project management, project coordination, process improvement, business analysis, operations, or a comparable delivery discipline, gained through coursework, internships, co-op assignments, or professional experience.
• Baseline knowledge of artificial intelligence foundations, including safe human-AI interaction and responsible use of AI-enabled tools to support analysis, documentation, or workflow efficiency.
• Strong organizational skills, including the ability to manage assigned tasks, track details, meet deadlines, and support multiple priorities in a structured environment.
• Analytical and problem-solving skills, including the ability to organize qualitative and quantitative information, identify patterns, and develop fact-based observations.
• Strong written, verbal communication, and interpersonal skills, with the ability to collaborate across teams and communicate progress, questions, and issues clearly.
• Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams, and the ability to develop clear, accurate, audience-appropriate work products.
• Ability to take ownership of assigned deliverables, seek guidance when needed, incorporate feedback, and contribute effectively as part of a project team.

Nice To Haves

• Internship, co-op, academic project, or early-career experience supporting project delivery, process improvement, operations, business transformation, or change initiatives.
• Familiarity with agile, waterfall, or hybrid project delivery approaches and basic project artifacts such as plans, status reports, action logs, risk and issue logs, and stakeholder maps.
• Exposure to process mapping, current-state assessment, root-cause analysis, target-state design, Lean, Lean Six Sigma, DMAIC, or comparable structured improvement methods.
• Experience using data analysis or visualization tools to evaluate process or project performance and communicate insights.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to reduce manual effort, improve accuracy, or strengthen project execution.
• Interest in pursuing project management and process improvement credentials, such as PMP or Lean Six Sigma certification.
• Experience in financial services or another complex, regulated environment.

Responsibilities

• Support projects and defined workstreams from planning through implementation by maintaining project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
• Partner with project team members and cross-functional stakeholders to document objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, follow up on commitments, and escalate emerging risks, issues, or barriers to the appropriate project lead.
• Help translate recommendations and improvement opportunities into actionable implementation steps, including sequencing, ownership, readiness, and adoption activities.
• Develop project documentation, presentations, status updates, and meeting materials that communicate progress, risks, issues, decisions, and next steps.
• Apply process improvement and structured problem-solving methods to document current-state processes, identify inefficiencies and improvement opportunities, and support target-state designs.
• Analyze qualitative and quantitative information to identify trends, evaluate process or project performance, and support data-driven recommendations and decisions.
• Contribute to the testing, implementation, and adoption of new processes, tools, or technologies in alignment with business objectives and operational standards.
• Support cross-functional collaboration and execute assigned work in accordance with applicable Risk, Control, and firmwide requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level