Project Director

Telecel Global•Rapho Township, PA

9d•Onsite

About The Position

The Project Director serves as the primary technical liaison between Telecel and its clients and telecom operators. The role leads the technical and operational lifecycle of projects, from pre-sales and solution design through implementation, go-live, support, and commercial growth. It translates client requirements into feasible solutions, supports business acquisition through tenders and proposals, ensures delivery against contractual commitments, and oversees the performance and development of deployed Value-Added Services (VAS). The Project Director works with clients, telecom operators, Sales, Management, the Project Manager, development teams, and Quality Assurance. The role also manages technical relationships with assigned accounts, monitors service performance and revenue, and identifies opportunities for product growth. Specific KPI targets and performance expectations are established in alignment with the Company's business objectives and reviewed periodically.

Requirements

Bachelor's degree in Computer Engineering, Telecommunications Engineering, Computer Science, Information Technology, or a related discipline.
At least 10 years of experience in telecom Value-Added Services, solution engineering, pre-sales, or product management.
Proven experience leading complex telecom projects and cross-functional teams, delivering within agreed timelines, budgets, and quality standards.
Hands-on experience preparing and managing RFP submissions for mobile network operators.
Professional proficiency in written and spoken English and French.
Strong knowledge of GSM, 3G and 4G networks and VAS platforms, including SDP, USSD, SMS, IVR, and charging systems.
Understanding of TCP/IP, SS7, SIP, Diameter, and SMPP signalling and communication protocols.
Ability to prepare HLD/LLD documentation and size hardware and infrastructure for operational demand.
Sound understanding of software development, deployment, systems integration, APIs, and server operations.
Working knowledge of Jira, testing and acceptance processes, service-level management, and technical client engagement.
Strong leadership and ability to coordinate cross-functional teams.
Excellent stakeholder management and interpersonal communication skills.
Strong negotiation and conflict-resolution capabilities.
Analytical thinking, problem-solving, and sound decision-making.
Commercial awareness and strategic business judgment.
Ability to manage competing priorities and deliver results under pressure.
Strong sense of accountability, ownership, and initiative.

Responsibilities

Participate in pre-sales discussions and client meetings with Sales to assess business opportunities.
Analyze client requirements, identify suitable platforms and VAS solutions, present platform capabilities, conduct technical demonstrations, answer client questions, assess technical feasibility, and develop business cases.
Review RFPs, RFIs, and RFQs; prepare technical submissions, compliance matrices, solution architectures, implementation methodologies, and effort estimates.
Coordinate with Backend, Frontend, and Mobile Development leads on feasibility assessments and resource estimates; collaborate with Sales on commercial and pricing components and obtain required management approvals.
Ensure proposals are complete, accurate, compliant, and submitted by client deadlines.
Prepare technical and service-related sections of client agreements, including scope of work, deliverables, SLAs, integration responsibilities, and acceptance criteria.
Ensure contractual commitments align with proposals and internal delivery capabilities; support service reviews and contract renewals, and participate in renewal negotiations.
Present and defend technical proposals before client evaluation committees, respond to technical questions and clarifications, follow up on tender outcomes, and share lessons learned with Sales.
Develop HLD and LLD documentation covering architectures, components, workflows, interfaces, APIs, protocols, data flows, and configurations.
Define hardware and infrastructure requirements, including capacity, storage, networking, and licensing; present proposed solutions to clients and obtain formal design approval.
Lead requirements-gathering workshops with clients and telecom operators; document requirements, acceptance criteria, and testing scenarios; obtain written scope confirmation and manage change requests.
Set up and structure Jira project boards, translate requirements into epics, user stories, and development tasks, and coordinate responsibilities with the Project Manager and relevant teams.
Hand over technical requirements, acceptance criteria, and testing scenarios to development teams; participate in daily stand-ups and coordinate client communication and integration activities.
Coordinate UAT and obtain formal sign-off before production deployment.
Serve as the primary technical contact for client operational issues, incidents, and outages; coordinate resolution, monitor progress, confirm resolution with clients, escalate critical disruptions, and communicate root-cause analyses and corrective or preventive actions.
Manage ongoing technical relationships with assigned clients and telecom operator accounts; monitor product performance, usage, and revenue; identify growth opportunities with Sales and client Marketing teams; and translate approved opportunities into technical requirements and project scope.
Conduct regular client account reviews and update Management on account performance, project status, and growth opportunities.