Project Director

ATI Restoration, LLC•Nashville, TN

About The Position

The Project Director (PD) is a client-facing, revenue-generating role responsible for estimating, securing, and directing emergency services, mitigation, restoration, and reconstruction projects from initial lead through financial closeout. The role owns scope development, estimate accuracy, customer communication, financial outcomes, and overall project direction, while coordinating with internal teams to ensure successful execution. The Project Director serves as the primary point of contact for customers, adjusters, consultants, and third-party administrators (TPAs), ensuring expectations are clearly defined, documented, and met throughout the project lifecycle. The position works in an office, in the field, and at job sites, and requires travel. The Project Director must respond to ATI team members and clients beyond standard work hours for emergency response.

Requirements

High school diploma or equivalent required.
3–5 years of restoration or construction experience.
2–3 years of experience as an estimator or Project Manager, including experience with water, fire, mold, or reconstruction projects.
Experience handling commercial, industrial, or large-loss projects.
Familiarity with mitigation, environmental services, reconstruction, and industry practices.
Demonstrated ethics and integrity aligned with ATI core values.
Clear, direct, prompt, and thorough communication skills.
Estimating and analytical skills, including working knowledge of Xactimate.
Strong attention to detail, including tracking project details, documentation, and timelines.
Effective time management, prioritization, and multitasking across active projects, new projects, and prospecting opportunities.
Strong understanding of project budgeting, margins, billing, collections, revenue, and profitability.
Ability to build trust and foster relationships.
Customer-focused approach, including compassion and empathy for impacted property owners.
Sound judgment and problem-solving ability to resolve conflicts, identify solutions, and adapt to change.
Ability to respond beyond standard work hours for emergency response.
Ability to travel as required.

Nice To Haves

Bachelor’s degree in business, management, construction management, or a related field.
IICRC certifications at any level.
Xactimate certification.
Experience with T&M platforms.
OSHA or environmental certifications.

Responsibilities

Develop detailed and accurate scopes of work in Xactimate using onsite inspections, digital images, sketches, and documentation.
Validate scopes of work with insurance adjusters, consultants, TPAs, and property owners or managers before work begins.
Ensure projects comply with building codes, industry standards, guidelines, and safety protocols.
Collaborate with Project Managers to hand off jobs for production, create budgets, set schedules, and identify labor strategies.
Support Project Managers in resolving scope discrepancies and customer concerns, and ensure project documentation is maintained.
Build relationships with customers, insurance companies, and referral partners; serve as their primary point of contact throughout projects and secure repeat business.
Meet assigned revenue targets by converting leads into active projects through prompt communication, timely estimating, follow-up, and negotiation.
Support sales teams with operational insights, client networking, trade events, and industry associations.
Use Salesforce appropriately and maintain accurate data on leads, estimates, activities, project progress, and project assignments.
Establish payment terms and manage draws, deductibles, progress billing, final billing, and collections in accordance with ATI standards.
Own project financial performance, including margin, budget, and costs.
Review supplements, change orders, and scope modifications for accuracy and profitability impacts.
Respond to ATI team members and clients beyond standard work hours for emergency response.
Work in an office, in the field, and at job sites; travel as required.
Perform other duties as assigned.