Project Director - Qualitative

M3USA•Fort Washington, PA

3d•Remote

About The Position

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity. The role requires supporting the training and guidance of the more junior team members. The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.

Requirements

Bachelor’s Degree or equivalent work experience
Must have 3-5 years’ experience in market research project management, preferably in healthcare
Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
Able to work well meet deadlines and under pressure.
Have exceptional written and verbal communication skills.
Have strong Microsoft Office skills including Excel, Outlook, and Word.
Have well-developed analytical and problem-solving skills.
Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Responsibilities

Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
Programming, translations, overlays and testing, ensuring quality standards and timelines are met
Project launch execution and analysis, with detailed feedback to clients with a solution approach
Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
Provide to client the agreed deliverables within expected timelines and quality
Meet billing deadlines and goals, ensuring high adherence to internal processes
Support in the training and management of Junior Project Managers and/or Recruiters. As well as the delegation of work.
Collaborate with senior management to lead, motivate and develop junior staff. Line Management of junior project managers and/or Recruiters & to lead by example
Ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and All Global.
Comply with All Global’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.
Comply with All Global’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
Responsible for guiding/mentoring and leading junior staff assigned to support and work on projects managed by the Project Director
Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance in a timely manner on market research studies.
Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey