Project Coordinator - Vancouver, BC

Andersen Corporation/Renewal by Andersen • Vancouver, BC

47d

About The Position

The Project Coordinator plays a central role in managing customer projects from the point of sale through to installation and post-service. This position ensures seamless coordination across departments, timely communication with customers, and accurate management of project details. The Project Coordinator is also responsible for promoting customer satisfaction, supporting operational efficiency, and maintaining high standards of service quality.

Responsibilities

• Customer Interactions-answer phones and engage with customers in a fast-paced environment.
• Perform data entry utilizing company’s project management programs.
• Responsible for assigned customer’s projects from point of sale through post installs and service.
• Supports the customer excellence in ensuring all funding has been secured for projects.
• Schedule service and install appointments, including job check-in calls to lead installers, service technicians and/or installation managers.
• Services: Review forms and based on the issues, schedule an IM or a crew based on their installation calendar.
• Coordination with the Ordering Team to ensure that parts arriving coincide with parts that are going out to scheduling. Main POC for the customers to get this completed.
• Send & manage NPS surveys to customers.
• Collect and process progressnal payment from customers.
• Uploading of various documents to customer’s specific folders
• Print and distribute all service work orders.
• Open and close all services in our in-house system.
• Prepare various reports for management and engage in company meetings to collaborate on growth and process mapping.
• Collections work towards delinquent accounts and aging account receivables
• Coordination and organization of service technicians.
• Post-service appointment calls to ensure customer satisfaction and quality assurance.
• Provide secondary support on scheduling of service and install appointments including conducting check-in calls to lead installers.
• Provide consistent and timely courtesy updates to customers regarding project timelines.
• Ensure customers are prepared for their installations, including our expectations and payment requirements.
• Post-installation calls to ensure customer satisfaction and quality assurance.
• Coordinate extensions and/or completion of applicable financing funding documents, such as letter of completion after installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees