Project Coordinator

Shield•Redmond, WA

30d•$60,000 - $80,000•Remote

About The Position

Threshold Communications is seeking a highly organized and customer focused Project Coordinator to join our growing team. This role is critical to the continued success of our customer implementations and ongoing account management efforts. The ideal candidate will bring either telecommunications industry experience or strong project management experience within a fast-paced environment. Candidates who thrive in this role are proactive communicators, highly detail oriented, responsive, organized, and comfortable managing multiple moving pieces simultaneously across customers, carriers, vendors, and internal teams. This is a fully remote position open to candidates located anywhere within the United States. The role reports directly to company leadership and works closely with internal operations, sales, provisioning, and customer support teams on a daily basis.

Requirements

Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered
Exceptional organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast moving environment
Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms
Ability to work independently while also collaborating effectively across teams
Strong customer service mindset with the ability to communicate professionally across all levels of an organization
Proficiency within Microsoft Office Suite, particularly Excel

Responsibilities

Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance
Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders
Review customer communications and respond promptly and professionally throughout the day
Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines
Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps
Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items
Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process
Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team
Document customer communications, updates, and follow up activities within internal systems
Support customer escalations professionally and proactively while helping drive timely resolution
Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times