Project Coordinator

STULZ•Frederick, MD

21h•Onsite

About The Position

Provide internal support for STULZ Key Accounts by processing orders, maintaining communication for scheduling, preparing correspondence for customers and representatives, and resolving customer issues or complaints to ensure satisfaction. This position reports directly to the Director of the Program Management Office and requires strong self-direction and organizational skills.

Requirements

High school diploma or equivalent.
2 to 5 years of experience in the field or a related area.
Familiarity with standard concepts, practices, and procedures in customer service and order processing.
Typing speed: 45-55 words per minute.
Ability to follow and provide written and verbal instructions in English.
Ability to communicate effectively with co-workers and customers to perform daily tasks.
Ability to multitask throughout the day while still meeting daily objectives as assigned.
Basic skills in Excel and Word, including an understanding of fundamental formulas in Excel.
Ability to read and understand English instructions.

Nice To Haves

SAP experience is preferred.

Responsibilities

Manage data requirements for Key Account quotes in Cyberselect.
Facilitate meetings with Key Account Managers (KAMs) and representatives as needed.
Oversee internal SAP (ERP) system requirements and data related to Key Account orders.
Perform OPD Specialist Level I duties specifically associated with Key Account orders.
Manage external customer contacts and schedules to support the Key Account Manager or representative.
Organize bi-weekly Hot project meetings for the sales team and ensure follow-ups are conducted.
Handle freight quote requests and re-consignment requests as necessary for Key Accounts.
Develop and manage project plans.
Provide support to KAMs, Regional Sales Managers (RSMs), and National Sales Managers (NSMs) as required, with large projects and key account management tasks assigned by the Director, PMO.
Accurately enter pricing details, product configurations, and shipping requirements for all orders.
Effectively and concisely communicate with the sales team and customers regarding order status, shipping information, and change requests.
Develop and maintain professional relationships, both internal and external to the company, that are essential for supporting the Order Processing Department.
Perform additional duties as assigned by the Director, PMO to ensure excellent customer service and support for Key Accounts.