Services - PMO - Project Coordinator

Cennox•Remote Position, US,

1h•$55,000 - $65,000

About The Position

The Project Coordinator ensures scheduled Services activity is completed in accordance with contractual commitments and expected quality standards. The role supports project planning and execution through schedule creation, technician assignments and monitoring, internal and external communication, work order processing, status reporting, documentation control, and invoice support. The successful candidate is customer-focused, highly organized, comfortable taking initiative, and committed to accurate and timely project delivery. The position supports smaller-scale projects and defined workstreams within larger programs, with primary emphasis on IMAC activities, scheduling, reporting, documentation, work order administration, and execution support. It coordinates day-to-day details that help Project Managers and Program Managers deliver customer commitments successfully.

Requirements

High school diploma or equivalent.
Two or more years of experience in project coordination, field services, operations, deployment coordination, or a related environment.
Ability to manage multiple priorities, deadlines, dependencies, and detailed records with limited supervision.
Strong written and verbal communication skills, including a professional on-camera presence with customers and internal stakeholders.
Working knowledge of project schedules, status reporting, work order administration, risk and issue tracking, data analysis, and project closeout.
Professional judgment, accountability, resourcefulness, and a consistent focus on quality and customer commitments.
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.

Responsibilities

Support Project Managers with scheduling, budget tracking, administration, and coordination for smaller projects or defined workstreams.
Interpret scope and pricing; build implementation plans; and coordinate schedules, work orders, technician assignments, and field pricing with Routing, Field Managers, Customer Care, and Dispatch.
Prepare technicians with required documentation, project guidance, and available parts.
Monitor daily execution, resolve carryovers, and maintain accurate schedules through completion.
Provide weekly internal and customer status reports, including communication and escalation requirements.
Validate technician documentation and project data for accuracy and customer compliance, and process completed work orders.
Review invoices, maintain project metrics and revenue forecasts, and manage issues through resolution.
Maintain timely, professional communication with customers and internal stakeholders, respond to inquiries, and escalate concerns appropriately.
Follow PMO standards, templates, documentation controls, and escalation paths.
Capture lessons learned, support process improvements, and build project management capability through coaching and progressively complex assignments.