Project Coordinator (PRO)

Interior Logic Group•Remote Indiana, IN

About The Position

At Crew2, the Project Coordinator manages projects from initial measure through final payment, ensuring an organized process from start to finish. The role receives measurements from HDS services, builds quotes in Excel, tracks projects in Smartsheet, coordinates measure technicians, creates and manages purchase orders, and submits completed quotes to THD. The coordinator oversees project documentation and progress, keeping information current across systems. The Project Coordinator is the primary customer contact throughout the project lifecycle, handling communications and inquiries, resolving issues, and managing expectations. As the business expands beyond THD’s traditional sales channels, the role also follows up on quotes, supports sales efforts, and helps ensure timely customer payments. The ideal candidate is organized, detail-oriented, and able to work independently. Crew2 describes itself as promoting diversity and teamwork, growth opportunities, dignity, and respect. It also references benefits and work-life balance without listing specific benefits.

Requirements

Associate degree in Business, Construction Management, Project Management, or a related field, or an equivalent combination of education and relevant work experience.
Ability to work independently and manage projects with minimal oversight.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to build relationships with clients, vendors, and internal teams.
Customer-focused mindset and commitment to service excellence.
Experience with project tracking tools such as Smartsheet and Excel.
Problem-solving ability, urgency, and resourcefulness.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience in commercial construction, building trades, or service-based project environments.

Responsibilities

Coordinate and manage daily project schedules, timelines, and deliverables.
Proactively contact clients to review project scope, timing, requirements, and expectations.
Respond promptly to incoming client communications and service requests.
Follow up after project completion to confirm satisfaction and close outstanding items.
Serve as the primary point of contact and problem solver when issues arise during project execution.
Ensure client correspondence is professional, timely, and thoroughly documented.
Monitor customer satisfaction metrics, including VOC and cycle time, and contribute to continuous improvement.
Coordinate and dispatch work orders to subcontractors and service providers.
Communicate project expectations and ensure stakeholders are prepared for execution.
Confirm work completion and verify quality and client satisfaction.
Build and maintain working relationships with subcontractors to support engagement and retention.
Address contractor concerns with timely, solution-oriented communication.
Ensure accurate and timely processing of vendor and subcontractor payments.
Support the production and operations team in achieving project goals and operational excellence.
Track project progress, maintain documentation, and keep systems such as Smartsheet and Excel up to date.
Collaborate with internal partners to improve processes, service delivery, and the customer experience.
Receive project measurements from HDS services and build accurate quotes in Excel.
Coordinate measure technicians, create and manage purchase orders across Smartsheets, and submit completed quotes to THD.
Follow up on quotes, support sales efforts, and help ensure timely customer payments.