Project Coordinator

Casa

About The Position

Our Project Coordinator serves as the central point of coordination for home service requests, owning each project from initial intake through completion. This role goes beyond traditional support. You will be responsible for triaging requests, defining scope, evaluating vendor options, and driving execution across multiple concurrent projects. You’ll work closely with homeowners, vendors, and internal teams to ensure work is clearly scoped, competitively priced, and completed efficiently. This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced environment where ownership, coordination, and follow-through are critical.

Requirements

2–5 years of experience in coordination, operations, property management, or hospitality
Highly organized and comfortable managing multiple workstreams at once without losing detail
Strong problem-solving skills and can turn ambiguous requests into clear plans of action
Confident working with vendors, comparing options, and making recommendations
Communicate clearly and effectively across phone, chat, and written channels
Strong follow-through and consistently close the loop
Enjoy building and improving processes in fast-moving environments
Take ownership and approach decisions with a long-term, company-first mindset

Responsibilities

Triage incoming homeowner requests and translate them into clearly defined scopes of work
Identify missing details, risks, and appropriate service paths early in the process
Manage multiple active requests simultaneously, ensuring each progresses efficiently from intake through completion
Coordinate scheduling, sequencing, and execution across vendors and internal teams
Source and evaluate vendors based on scope, availability, quality, and cost
Compare estimates and proposals to identify the best value for homeowners
Provide clear recommendations that balance pricing, timeline, and quality
Negotiate pricing, scope clarity, and timelines with vendors where appropriate
Ensure all work is properly scoped before scheduling to avoid delays or rework
Actively manage projects throughout execution, ensuring timelines are met and work remains on track
Proactively identify and resolve blockers, delays, or scope changes
Maintain accountability across vendors to ensure high-quality outcomes
Ensure projects are completed fully and accurately before close-out
Serve as the primary point of contact for homeowners throughout each project
Set clear expectations around scope, pricing, and timelines
Provide proactive updates and ensure homeowners feel informed and confident throughout the process
Navigate complex or sensitive situations with clarity and professionalism