Project Coordinator

Eurofins•Irvine, CA

29d•$40 - $40•Onsite

About The Position

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Project Coordinator will support onsite greeting customers, managing and maintaining the order process from entry through customer report delivery, and scheduling and directing resources to ensure client project deliverable dates. This role involves proactive client communication, maintaining client assignments, daily reporting and invoicing, and ensuring correct project setups. The coordinator will also participate in professional training, conferences, and client meetings, communicate feedback to leadership, and adhere to company policies regarding Quality Assurance & Control, Ethics, and Health & Safety. Additionally, the role requires maintaining existing customer accounts, answering inquiries, and guiding customers on regulatory/market requirements. As-needed responsibilities include contributing to team efforts and performing other duties as assigned by management.

Requirements

Minimum BS/BA degree
Minimum 5+ years of experience in a laboratory or other science field
Basic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements related to Electrical Safety, EMC and Wireless product certification.
Basic understanding of the laboratory business and inter-departmental relationships
Demonstrated judgment or initiative in resolving issues and making recommendations
Demonstrated excellent verbal and written communication skills
Demonstrated attention to details and good documentation skills
Demonstrated organizational skills
Must have computer (Word, Excel, Teams, Outlook) and office related skills
Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

Support onsite greeting customers, facilitating their visit to the lab.
Manage and maintain order process, from METrak entry through customer report deliverable, through PC team management and personal contribution.
Ability to schedule and direct resources appropriately to ensure client project deliverable dates
Schedule and attend kick-off meetings to ensure sample readiness
Timely and Proactive client communications
Maintains and takes ownership of client assignments
Completes daily reporting and invoicing of jobs for assigned clients
Oversees correct and complete project set ups including order book and keeping METrak 3.0 tab accururate
Participates in professional technical training, conferences and client meetings as needed
Communicate/report significant negative and/or positive feedback to leadersphip timely addressing customer issues
Adheres to all company policies regarding Quality Assurance & Control, Ethics and Health & Safety
Displays an enthusiastic demeanor to support a positive work environment
Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
Answer customer sales/project inquiries promptly per MET customer service expectations.
Initiate and respond to calls and email from customers promptly per customer service expectations.
Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
Performs other duties as assigned
Contribute to team efforts of customer arrivals, scheduling, and conflict resolution
Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties