Project Coordinator

DSV•Whitestown, IN

1d•$20 - $23•Onsite

About The Position

The Project Coordinator role, described in the position summary as a Client Service Representative (CSR), supports customer service and the efficient operation of the site through accurate, timely order processing and data entry for shipping, receiving, inventory, and related activities. The role builds rapport and trust with clients by providing consistent service, responding to inquiries and complaints, and coordinating between customers, the warehouse, and office functions. Associates are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies. The position also handles customer orders and related documentation, shipment and stock reports, invoicing verification, returned merchandise, discrepancy resolution, records, phone calls, visitors, and driver check-in. CSRs may cross-train in other administrative functions to support the site. The role requires strong computer, Excel, and WMS skills, and may involve overtime as dictated by business needs. The position is based at DSV’s Whitestown, Perry Blvd location. The employee must be able to work in warehouse temperatures that are unregulated and range from mild to moderate in warmer and colder months. The work environment usually has low to moderate noise; exposure to fumes or airborne particles and toxic or caustic chemicals is rare. Physical demands include occasional handling/fingering and sitting; frequent bending; and constant walking and standing. The role also requires lifting, carrying, pushing, or pulling 21–50 pounds, as well as reaching above the shoulder or outward, squatting, or kneeling. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service-related capacity.
Intermediate computer skills and proficiency with Microsoft Office applications, including Excel.
Knowledge of WMS functions.
English reading, writing, and verbal communication skills, including business writing proficiency.
Intermediate mathematical skills for verifying product quantities, counting inventory, and related product handling, storage, and distribution duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multitask and communicate effectively.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to meet the role’s stated physical demands, including lifting, carrying, pushing, or pulling 21–50 pounds.

Nice To Haves

1–3 years of warehouse or logistics support experience.
2–3 years of experience in a customer service-related capacity.

Responsibilities

Process and input customer orders.
Run and print shipments from the warehouse management system (WMS).
Run stock reports to check product availability.
Generate paperwork and other information required for customer work orders.
Check orders for special requests; expedite orders as needed, trace them, and notify customers of activity concerning their merchandise.
Follow up with other departments to help ensure service standards are met.
Verify customer information as required to support proper account invoicing.
Handle returned merchandise efficiently and ensure appropriate customer credits.
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and customer dissatisfaction.
Act as a liaison between the warehouse and customers for account administration, and between the office and customers regarding invoicing and credit changes.
Ensure receiving and shipping documents are accurate; maintain shipping and receiving data and records.
Verify receiving counts against packing lists and purchase orders, and shipping counts against picking documents.
Prepare customer service reports as required by supervisors and assist in resolving discrepancies.
Use computer terminals proficiently; enter and verify customer orders, shipments, receipts, physical inventories, adjustments, and related data accurately and promptly.
Oversee order paperwork and maintain corresponding files.
Answer phone calls, operate office machines and computers, greet customers and visitors, and correspond with customers as required.
Answer incoming calls courteously and promptly, route calls or take messages, provide general information, and direct visitors to the appropriate department.
Assist drivers at the check-in window throughout the day.
Cross-train in other administrative staff functions as needed to support the site and associate development.
Work overtime as dictated by business needs, whether mandatory or voluntary.
Meet company performance, safety, and quality objectives and comply with corporate and site-specific policies.