Project Coordinator

American Restoration Operations LLC • DeForest, WI

22d • $20 - $24 • Onsite

About The Position

A&J Property Restoration is a local company specializing in insurance-based Mitigation and Restoration for both residential and commercial properties. They provide Water, Mold, and Fire damage property mitigation and restoration services in Madison and surrounding areas. The company is committed to delivering unsurpassed service to its team members and clients, aiming for complete client satisfaction in a fast-paced, team-oriented environment. This is a full-time position for a Scheduling Coordinator/Customer Service Representative/Admin Assistant. The role involves answering customer calls, coordinating the scheduling of field crews, and assisting with various Marketing/Admin duties. The company will provide all necessary tools for success.

Requirements

• Bachelor’s Degree or comparable work experience in lieu of a degree
• Valid driver’s license with a clean DMV record
• Ability to pass a background check and drug screen
• Customer service, principles and practices
• Work under time constraints to meet specific timelines
• Strong communication skills, written and oral
• Ability to multi-task and manage time effectively
• Microsoft office proficient

Nice To Haves

• Some sales experience preferred
• Customer service and coordinating are a PLUS
• Sales experience - Preferred

Responsibilities

• Answer calls and call customers (rotating on-call afterhours phone coverage as well)
• Make outbound calls to referrals
• Coordinate field staff and Schedule appointments
• Manage information in internal company CRM
• Greet walk in customers and subcontractors
• Accept walk in payments from customers
• Audit job files to ensure completion of proper tasks/steps throughout life of file
• Perform some marketing administrative duties
• Schedule in-field estimators and crews
• Place office supply and various marketing material orders
• Communicate customer needs to correct departments
• Handle payments to referring parties and subsequent tracking
• Compile billings and other documents
• Perform other various admin duties as assigned

Benefits

• Paid sick time
• Paid time off
• Competitive Hourly Pay
• Company issued laptop and phone
• Advancement Potential
• Health insurance after 30 days
• 401K after 90 days
• HSA
• FSA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree