Project Coordinator

Air Products•Allentown, PA

1d•Hybrid

About The Position

The Project Coordinator supports Air Products Express Services (APEX), a 24/7/365 operation serving customers across industries such as refineries, petrochemical facilities, and pipeline operations. The role manages the daily scheduling and coordination of APEX technicians, equipment, and resources, and serves as a key liaison among customers, field teams, Logistics, and Operations. The coordinator helps ensure safe, efficient, and reliable execution of work and supports customer opportunities from initial request through service delivery. This position is suited to an organized, customer-focused person who can balance multiple priorities, solve operational challenges, and support field teams in a fast-paced environment. The coordinator develops nationwide technician and equipment schedules, monitors resource utilization, coordinates product and equipment needs, maintains operational records and planning systems, supports invoicing and timecard approval, and manages training records and qualifications. The role uses SAP and other business systems and contributes to continuous improvement. Standard hours are 8:00 AM to 5:00 PM on a hybrid schedule. Participation in an on-call rotation is required, and overtime, weekend, and holiday work are expected as needed to support 24/7 operations.

Requirements

Strong leadership, organizational, and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Self-motivated team player with a positive attitude and commitment to operational excellence.
Proficiency with Microsoft Office applications and business systems.
Scheduling, dispatching, or workforce planning experience.
Experience in field service operations, transportation, logistics, terminal operations, industrial services, or related industries.
Ability to participate in an on-call rotation and work overtime, weekends, and holidays as needed.
Adaptability, responsiveness, and sound decision-making in a fast-paced, changing environment.

Nice To Haves

Bachelor’s degree in business, Operations, Logistics, Engineering, or a related field.
SAP experience.

Responsibilities

Partner with the APEX Sales team to support customer opportunities from initial request through execution.
Provide operational expertise and resource availability information to help Sales develop solutions that meet customer requirements.
Serve as an operational contact for customers during job execution and communicate schedule updates, resource changes, and job status in a timely manner.
Work with field technicians, Logistics, and Operations to resolve customer issues and support successful project execution.
Provide responsive, professional support before, during, and after service delivery.
Develop and manage nationwide schedules for APEX technicians and equipment, assigning resources based on qualifications, DOT hours, availability, workload, vacation schedules, equipment maintenance status, location, and job requirements.
Monitor resource utilization and optimize scheduling to improve efficiency and operational performance.
Partner with leadership to address outages, resource constraints, emergencies, and changing customer requirements.
Coordinate product and equipment needs with Logistics and internal support teams.
Maintain forecasting and planning systems to support operational readiness and effective communication among field personnel, Operations, Logistics, and leadership.
Identify process enhancements and share operational best practices.
Maintain accurate job and operational records, including collecting, reviewing, and reconciling field documentation for invoicing.
Process employee timecards for approval.
Manage technician and site-specific training records in partnership with EHS and Operations to maintain current qualifications and certifications.
Use SAP and other business systems to create work orders, maintain records, and support operational activities.

Benefits

Affordable medical, dental, and vision insurance available on the first day of employment.
401(k) retirement savings plan with immediate vesting of company match and core contributions.
Paid vacation, holidays, and sick time.
Paid parental leave.
Adoption assistance.
Flexible Spending Accounts for medical and dependent daycare expenses.
Health Savings Account.
Life Insurance (AD&D) and Supplemental AD&D.
Employee Assistance Program (EAP).
Competitive pay.