Project Coordinator (Contract)
About The Position
As the Project Coordinator for Channel Onboarding and Hardware Deployment teams, you are responsible for the "Last Mile" of our partner strategy. You will manage the end-to-end lifecycle of bringing new partners into our ecosystem, from signing the agreements to ensuring their physical hardware is installed, tested, and live. This role requires a unique blend of relationship management and logistical precision. Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.
Requirements
- 2+ years of experience in operations, logistics, or channel coordination
- Comfort working across tools like HubSpot, JIRA, Confluence, NetSuite, or similar ERP and project management systems
- Strong logistical instincts, you understand lead times, shipping timelines, and how to keep moving parts aligned
- A knack for following up persistently and diplomatically with busy external partners to keep projects on track
- Clear, organized communicator who can translate between technical teams and non-technical partners
- Comfortable maintaining and updating multiple live records and dashboards with a high degree of accuracy
Nice To Haves
- Experience in a hardware deployment, field services, or channel operations environment is a plus
Responsibilities
- Guide new channel partners through the full onboarding process — contracts, tax forms, portal access, and certification training — so every partner has a clear path to going live
- Coordinate hardware fulfillment from purchase order to delivery, tracking shipments and working with procurement to keep inventory stocked and on schedule during peak onboarding periods
- Serve as the liaison between installation partners and field technicians, scheduling physical installations and reducing the administrative load on Field Service Engineers
- Troubleshoot connectivity issues at partner sites, collaborating with tier 3 support teams to diagnose problems and coordinate site visits when needed
- Manage the RMA process for hardware that arrives damaged or fails during initial setup, keeping partners informed and resolution timelines tight
- Maintain a real-time deployment dashboard tracking all active deployments by stage — Shipped, In-Transit, Installing, Validated — so nothing falls through the cracks
- Keep CRM (HubSpot) and project (JIRA) records accurate and up to date to support billing, labor tracking, and reporting
Benefits
- The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
